Rona

1. Community
2. Support Forum
3. Login Problem

Hi Yui Na, Welcome to Box Community and glad to assist! Since it's a login issue, please contact Box Support with your affected Box account and use this link.  The link provided will allow you to o...

• View comment
• Rona
• March 12, 2025 19:35
• 0 votes

1. Community
2. Support Forum
3. Access to old Business Account

Hi Thomas,  Welcome to Box Community and glad to assist!  Do you know if the Box account your looking for is still active or deleted? If it's the latter, you can just setup a new account with this ...

• View comment
• Rona
• March 12, 2025 19:31
• 0 votes

1. Community
2. Support Forum
3. Canvas not allowing dit

Hi Patrick,  Welcome to Box Community and glad to assist!  While we investigate, can you start with these troubleshooting steps? Updating your browser to the latest version Clearing your browser's...

• View comment
• Rona
• March 12, 2025 19:27
• 0 votes

1. Community
2. Support Forum
3. adding domain user

Hi Adrian, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

• View comment
• Rona
• March 11, 2025 22:36
• 0 votes

1. Community
2. Support Forum
3. Restrict global IP addresses

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• March 11, 2025 22:27
• 0 votes

1. Community
2. Support Forum
3. Request for removal from the suppression list

Hi there,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and  it shows that your email address was placed on our email suppression list. This typically happe...

• View comment
• Rona
• March 11, 2025 20:54
• 0 votes

1. Community
2. Support Forum
3. Can't reset 2 factor MFA after getting new phone

Hi Jennifer,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  T...

• View comment
• Rona
• March 11, 2025 20:22
• 0 votes

1. Community
2. Support Forum
3. Can't 're-enable' Box for NetSuite?

Hi Dave,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• March 11, 2025 20:21
• 0 votes

1. Community
2. Support Forum
3. Missing Folders

Hi Reedy,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

• View comment
• Rona
• March 11, 2025 19:39
• 0 votes

1. Community
2. Support Forum
3. How can I reset a user for MFA to re-register on their new phone?

Hi Wilson,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Tha...

• View comment
• Rona
• March 11, 2025 19:37
• 0 votes