Rona

1. Community
2. Support Forum
3. Storage wrong

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• January 20, 2024 01:21
• 0 votes

1. Community
2. Support Forum
3. Storage is incorrect!

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• January 20, 2024 01:20
• 0 votes

1. Community
2. Support Forum
3. Unsync File

Hi Senthil,  Welcome to Box Community and glad to help!  To clear your Box Drive's cache please log out and log in.  To log out from Box Drive:  Navigate to the search menu by going to the system ...

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• Rona
• January 20, 2024 01:16
• 0 votes

1. Community
2. Support Forum
3. i have a problem whit my storage

Hi Renan,  Welcome to Box Community and glad to help!  Kindly reach out to our Billing team regarding your current plan and your storage limit. To do so, you may create a new ticket  or email our t...

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• Rona
• January 19, 2024 20:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. 404 Error on "Get Workflows" API Call

Hi Kely-Anne, Welcome to Box Community and glad to help! You may reach out to your Organization's internal helpdesk team to contact Premier Services, that way we could assist.  Thanks for posting! 

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• Rona
• January 19, 2024 20:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Deleted Box Sync - Large Files Still Remain

Hi Dan, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 19, 2024 20:09
• 0 votes

1. Community
2. Support Forum
3. MFA Reset Needed

Hi Will, Welcome to Box Community and glad to assist!  Seems that you will need help from Product Support to reset your MFA. Let me create a new case and a member of our team will be in touch, plea...

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• Rona
• January 19, 2024 20:07
• 0 votes

1. Community
2. Support Forum
3. Movinf files to folders

Hi Rebecca,  Welcome to Box Community and glad to help!  Moving and Copying Files & Folders:  Right-click the file or folder you want, and from the menu that displays click Move or Copy. The Move ...

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• Rona
• January 19, 2024 19:57
• 0 votes

1. Community
2. Support Forum
3. Storage full but I was told I had unlimited storage

Hi Michelle,  Welcome to Box Community and glad to help!  Seems that you're almost close to your storage limit for a free individual account. Note that the unlimited storage is currently available ...

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• Rona
• January 19, 2024 19:51
• 0 votes

1. Community
2. Support Forum
3. Is Excel not logging in, is the platform experiencing instability?

Hi Kaue,  Welcome to Box Community and glad to assist! Can we confirm if you're opening your Box file through the Box for Office Desktop or through the Box for Office Online?  We'd love to further ...

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• Rona
• January 19, 2024 19:37
• 0 votes