Rona

1. Community
2. Support Forum
3. Storage Full But I was previously told I have unlimited storage

Hi Michelle, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if y...

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• Rona
• January 17, 2024 21:23
• 0 votes

1. Community
2. Support Forum
3. 2-step Verification

Hi Mike,  Welcome to Box Community and glad to help!  Could you disable and enable your Multi-Factor Authentication?  Let us know how it goes,  Thanks for posting! 

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• Rona
• January 17, 2024 21:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can a notification be sent to collaborators when a new file with "Final" in the filename is uploaded?

Hi Melissa, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 17, 2024 20:38
• 0 votes

1. Community
2. Support Forum
3. File Properties

Hi Linda, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 17, 2024 20:36
• 0 votes

1. Community
2. Support Forum
3. Cannot add linked email

Hi Sierra,  Welcome to Box Community and glad to help!  Seems that you've already deleted your account with Box. Is this something you still need assistance with?  We'd love to further assist! 

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• Rona
• January 17, 2024 20:34
• 0 votes

1. Community
2. Support Forum
3. Cannot change my email

Hi Elizabeth,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 17, 2024 20:31
• 0 votes

1. Community
2. Support Forum
3. Upgraded to Box Enterprise and all my files are gone!

Hi Grant,  Welcome to Box Community and glad to help!  Note that your folders may be inaccessible during your account upgrade.  Due to this transition you won't be able to access your Box contents ...

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• Rona
• January 17, 2024 20:27
• 0 votes

1. Community
2. Support Forum
3. I want to cancel my trial immediately before any charges are incurred.

Hi Gary,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• January 17, 2024 20:10
• 0 votes

1. Community
2. Support Forum
3. How do I add Box to my File Explorer?

Hi Anna,  Welcome to Box Community and glad to help!  To manage your Box folders through File Explorer. Please go ahead and install Box Drive in your machine.  Let us know if you have additional qu...

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• Rona
• January 17, 2024 20:06
• 0 votes

1. Community
2. Support Forum
3. Mac machine using Parallels

Hi Kevin,  Welcome to Box Community and glad to help! Seems that installing Box Drive on Parallels isn't recommended as ARM-based systems is not supported on Box Drive.  Apologies for the limitatio...

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• Rona
• January 17, 2024 20:00
• Edited
• 0 votes