Rona

1. Community
2. Support Forum
3. Changing Email for individual accoun

Hi there,  Welcome to Box Community and glad to help!  To update your primary email address please start by adding your new email as your secondary email in Box.  To add an email address: Click Ad...

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• Rona
• January 05, 2024 22:35
• 0 votes

1. Community
2. Support Forum
3. Storage Management

Hi Nai Phan, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if y...

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• Rona
• January 05, 2024 22:30
• 0 votes

1. Community
2. Support Forum
3. Box Tools Installer re-do

Hi Randal,  Welcome to Box Community and glad to help!  Are you getting an error when trying to access Box Tools at every reboot? If so, can you attach a screenshot of your error and confirm your O...

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• Rona
• January 05, 2024 22:05
• 0 votes

1. Community
2. Support Forum
3. SSO Certificate Expiring The certificate used for your enterprise SSO is expiring

Hi there,  Welcome to Box Community and glad to help!  It's best if  you could use your Business/Enterprise Box account when logging in the Community. This way we could help address your SSO issue....

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• Rona
• January 05, 2024 21:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot save new Word document to Box from the Word Application

Hi Dawn,  Welcome to Box Community and glad to help! In order to allow the use of a third party application in your Box instance here's the complete guide.  Hope it works! 

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• Rona
• January 05, 2024 21:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Admin Change and delete users

Hi Joe, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 05, 2024 21:31
• 0 votes

1. Community
2. Support Forum
3. Need to log in without using SSO - Case: #3012248 - Support case marked as urgent

Hi Karen,  Welcome to Box Community and glad to assist! Sorry to hear about your issue and please note that a member of our team is currently working to help address the issue. Please keep an eye o...

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• Rona
• January 05, 2024 21:28
• Edited
• 0 votes

1. Community
2. Support Forum
3. add collaborator to all folders

Hi there,  Welcome to Box Community and glad to assist!  As of this writing, this feature that you've asked about is a current limitation in collaborations. At this rate, you may submit this as a f...

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• Rona
• January 05, 2024 21:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. Oops! We can't seem to find the page you're looking for.

Hi Tahnie, Welcome to Box Community and glad to assist!  Whenever you get this error while accessing your folders. Please run these troubleshooting steps.  Please ensure your web browser is the la...

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• Rona
• January 05, 2024 20:50
• 0 votes

1. Community
2. Support Forum
3. Link issues

Hi Jasmine, Welcome to Box Community and glad to help! You may reach out to your Organization's internal helpdesk team to contact Premier Services that way we could assist.  Thanks for posting! 

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• Rona
• January 05, 2024 20:43
• 0 votes