Rona

1. Community
2. Support Forum
3. Wrong Storage Size Displayed

Hi Mike, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• January 04, 2024 20:21
• 0 votes

1. Community
2. Support Forum
3. Reset the BOX Storage

Hi Jijo, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• January 04, 2024 20:19
• 0 votes

1. Community
2. Support Forum
3. Need support help to add domains to our enterprise account

Hi Will,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch to help address your domain query, please keep an eye out. Thanks for posting!

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• Rona
• January 04, 2024 20:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. adding tags

Hi there,  Welcome to Box  Community and glad to help! Tagging Items in Box To tag an item: Hover over the item you want to tag, then click the ellipsis (...) to open the More Options menu. Alter...

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• Rona
• January 04, 2024 19:57
• Edited
• 0 votes

1. Community
2. Support Forum
3. Support Ticket?

Hi Pat,  Welcome to Box Community and glad to help!  Your ability to create a support ticket will vary according to your Account Type. And Enterprise Plus users should be able to create a support t...

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• Rona
• January 04, 2024 19:50
• 0 votes

1. Community
2. Support Forum
3. MFA device reset

Hi Zaccary, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 04, 2024 19:41
• 0 votes

1. Community
2. Support Forum
3. Need MFA Reset

Hi there, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 04, 2024 19:39
• 0 votes

1. Community
2. Support Forum
3. List Of All Events (Enterprise and User)

Hi there, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 04, 2024 19:35
• 0 votes

1. Community
2. Support Forum
3. There was an error processing your request. We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

Hi there,  Welcome to Box Community and glad to assist!  It would be helpful if you could get in touch with our Sales team and chat with a member of our team for better handling.  Hope it helps! 

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• Rona
• January 04, 2024 19:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Lost all my files and folders after upgrading my plan from personal pro to business

Hi Mark,  Welcome to Box Community and glad to help!  Note that this is expected during your Box upgrade. And as part of your transition your contents will be inaccessible in a short period of time...

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• Rona
• January 04, 2024 19:30
• Edited
• 0 votes