Rona

1. Community
2. Support Forum
3. Account needs further verification but no ability to submit ticket

Hi Heather,  Welcome to Box Community and glad to assist!  At this rate, did you already used our Live Chat function through box.com/pricing?  Let us know if you have questions. 

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• Rona
• March 06, 2025 20:10
• 0 votes

1. Community
2. Support Forum
3. Request to Disable Two-Factor Authentication

Hi there, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 06, 2025 20:03
• 0 votes

1. Community
2. Support Forum
3. I can't apply for the BCP exam

Hi there, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 05, 2025 22:28
• 0 votes

1. Community
2. Support Forum
3. Behavior change in Box OAuth2.0

Hi there,  Welcome to Box Community and glad to assist!  To get the answer to your question, please reach out to our Developer team, please use this link. Thanks for posting! 

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• Rona
• March 05, 2025 20:17
• 0 votes

1. Community
2. Support Forum
3. NO Response from support or billing - box user for 10+ years!

Hi Paul,  Welcome to Box Community! Sorry to hear about your trouble and to help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an ey...

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• Rona
• March 05, 2025 20:13
• 0 votes

1. Community
2. Support Forum
3. Delete ID (Account)

Hi there,  Welcome to Box Community and glad to assist!  You can only delete an individual account (personal, free). You cannot cancel it. Click your account avatar in the upper right, and then se...

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• Rona
• March 04, 2025 21:22
• 0 votes

1. Community
2. Support Forum
3. Constant BOX ERROR stating I have excess users (overage) which I DO NOT (BOX WON'T FIX THIS)

Hi Lesley,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 04, 2025 21:19
• 0 votes

1. Community
2. Support Forum
3. Account Storage Issue

Hi there,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it...

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• Rona
• March 04, 2025 20:54
• 0 votes

1. Community
2. Support Forum
3. Not receiving password reset emails

Hi there, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 04, 2025 20:36
• 0 votes

1. Community
2. Support Forum
3. Problem with password

Hi Angelo,  Welcome to Box Community and glad to assist!  To setup a password for your Box account, follow this process: Visit https://app.box.com/reset and enter the email address associated with...

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• Rona
• March 04, 2025 20:33
• 0 votes