Rona

1. Community
2. Support Forum
3. Co-Admin domain verification

Hi Jay,  Welcome to Box Community and glad to help!  Due to  this update all Box Admins are now required to utilize verified domains.  To successully transition your user into your Co-Admin you may...

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• Rona
• December 14, 2023 17:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to add user that is with another enterprise

Hi Debbie, Welcome to Box Community and glad to help! It appears that you're working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• December 14, 2023 16:45
• 0 votes

1. Community
2. Support Forum
3. All Files Gone

Hi Cel, Welcome to Box Community and glad to help! To locate your folders, please check your trash/bin icon in box.com.  You can start with the search function in your trash to find the missing fol...

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• Rona
• December 13, 2023 20:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. box storage full error is recurring despite me removing large amount of data.

Hi Usman, Welcome to Box Community and glad to help! It appears that you're working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• December 13, 2023 20:19
• 0 votes

1. Community
2. Support Forum
3. Cannot create password (account had Google login)

Hi there, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 13, 2023 19:39
• 0 votes

1. Community
2. Support Forum
3. Unable to set password because of initial login with Google.

Hi Mattison,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 13, 2023 19:38
• 0 votes

1. Community
2. Support Forum
3. not able to create access token using client credential

Hi Soumya,  Welcome to Box Community and glad to help! Please take this inquiry to our specialists for better assistance and feel free to post here.  Thanks for posting!

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• Rona
• December 13, 2023 19:35
• 0 votes

1. Community
2. Support Forum
3. I did not receive 6 digit code from authenticator app

Hi there,  Welcome to Box Community and glad to help! Please create your case  using your affected Box account. Rest assured that a member of our team will get in touch.  Thanks for posting!  

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• Rona
• December 13, 2023 19:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box folder stored by our colleague was removed.

Hi there, Welcome to Box Community and glad to help! Please reach out to your internal helpdesk team to contact Premier Services. Thanks for posting! 

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• Rona
• December 13, 2023 19:25
• 0 votes

1. Community
2. Support Forum
3. Please run Storage Script on my account

Hi Takuma, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• December 13, 2023 18:59
• 0 votes