Co-Admin domain verification

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Jay Grover

• December 13, 2023 03:27

I am the admin, and I am attempting to make a managed user a co-admin, but I receive the following pop-up:

"Admin and Co-admin roles must use a verified domain for the primary and secondary email address. Please try again." Both of our email domains are the same. 

How do I verify this individual's domain so that they can be a co-admin?

Thanks.

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• 

  Rona

  • December 14, 2023 17:07
  • Edited

  Hi Jay, 

  Welcome to Box Community and glad to help! 

  Due to  this update all Box Admins are now required to utilize verified domains. 

  To successully transition your user into your Co-Admin you may verify your domain using these steps. 

  If you need further assistance please feel free to  open a case.

  Thanks for posting! 

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