Rona

1. Community
2. Support Forum
3. Box storage size not exceeded - Wants me to upgrade

Hi Loran, Welcome to Box Community and glad to assist! For more context, could you attach a screenshot of your error in the forum? We'd love to further assist! 

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• Rona
• March 04, 2025 20:29
• 0 votes

1. Community
2. Support Forum
3. Issue with BOX

Hi Pratik,  Welcome to Box Community and glad to assist!  If you are having trouble accessing a file or folder that has been shared with you, verify that you are signed in to the same Box account t...

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• Rona
• March 04, 2025 20:14
• 0 votes

1. Community
2. Support Forum
3. Need Help Cancelling Trial Account

Hi Shravan,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. If you need further assistance, please let us know in the forum.  We'd love ...

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• Rona
• March 04, 2025 19:58
• 0 votes

1. Community
2. Support Forum
3. Error: "403: your client does not have permission to get URL"

Hi Yasin, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 04, 2025 19:55
• -1 votes

1. Community
2. Support Forum
3. Connect Box to Windows File Explorer

Hi Donald, Welcome to Box Community and glad to assist! To access your Box files and folders through your file explorer, please install Box Drive. Thanks for posting! 

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• Rona
• March 04, 2025 19:41
• 0 votes

1. Community
2. Support Forum
3. Constant Upload errors

Hi John,  Welcome to Box Community and glad to assist!  If the affected file/folder is no longer in box.com, please reset your Box Drive application manually.  Exit Box Drive (if it is running). I...

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• Rona
• March 04, 2025 19:33
• 0 votes

1. Community
2. Support Forum
3. Hyperlinks between Excel workbooks in Box

Hi Nichole,  Welcome to Box Community and glad to assist!  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal ...

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• Rona
• March 04, 2025 19:29
• 0 votes

1. Community
2. Support Forum
3. Unable to create password

Hi Trudy,  Welcome to Box Community and glad to assist!  To setup a password for your Box account, follow this process: Visit https://app.box.com/reset and enter the email address associated with ...

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• Rona
• March 04, 2025 19:26
• 0 votes

1. Community
2. Support Forum
3. Authenticator

Hi April, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 04, 2025 19:22
• 0 votes

1. Community
2. Support Forum
3. Retrieving deleted user's files

Hi Mary,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• March 04, 2025 19:20
• 0 votes