Rona

1. Community
2. Support Forum
3. Recover Deleted Files

Hi Anusha,  Welcome to Box Community and glad to help! Box stores files and folders you place in Trash for a certain period of time, that default period is 30 days. And I'm afraid anything beyond 3...

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• Rona
• December 12, 2023 19:32
• 0 votes

1. Community
2. Support Forum
3. credit card error

Hi Ganesh,  Welcome to Box Community and glad to help! Please reach out to our Sales team and feel free to use our chat funtion here.  Hoppe it helps!

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• Rona
• December 12, 2023 19:28
• 0 votes

1. Community
2. Support Forum
3. how do I creat e a new support case

Hi Gordon,  Welcome to Box Community! Your ability to create a support case varies according to your Account Tariff and let me assist. It seems that you're experiencing an error with your local des...

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• Rona
• December 12, 2023 19:26
• 0 votes

1. Community
2. Support Forum
3. Box isn't syncing on my computer any longer

Hi Annie,  Welcome to Box Community and glad to help! It appears that you're working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• December 12, 2023 19:21
• 0 votes

1. Community
2. Support Forum
3. Can not upload file even I have storage left

Hi Rajib,  Welcome to Box Community and glad to help! In order to help with your upload issue, can you attach a screenshot of your error? We'd love to further assist! 

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• Rona
• December 12, 2023 19:19
• 0 votes

1. Community
2. Support Forum
3. Box Tools

Hi Michael, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 12, 2023 17:35
• 0 votes

1. Community
2. Support Forum
3. Used Space showing incorrect. Low storage space available

Hi Sujith, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• December 11, 2023 21:59
• 0 votes

1. Community
2. Support Forum
3. Incorrect used space

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• December 11, 2023 21:56
• 0 votes

1. Community
2. Support Forum
3. MFA backup code help

Hi there, Welcome to Box Community and glad to help! It appears that you're working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• December 11, 2023 21:54
• 0 votes

1. Community
2. Support Forum
3. not showing the correct used space

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• December 11, 2023 20:55
• 0 votes