Rona

1. Community
2. Support Forum
3. Please, correct my storage

Hi Laura, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• December 06, 2023 19:29
• 0 votes

1. Community
2. Support Forum
3. How to access /shared_items API endpoint with app's client credentials (Without getting access token from a user)

Hi Ayush,  Welcome to Box Community and glad to help! For better handling you may take this post to this forum. Rest assured that our specialist will be present to answer all your API related queri...

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• Rona
• December 06, 2023 19:23
• 0 votes

1. Community
2. Support Forum
3. Reset MFA/2FA on one of user

Hi Hiroaki,  Welcome to Box Community and glad to help! Since this is a log in issue, please have the affected user to open his/her own case. Since the user can't log in please use this link  and h...

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• Rona
• December 06, 2023 19:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage Space Inaccuracy Issue - Saurabh Bhatnagar

Hi Saurabh, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• December 06, 2023 19:17
• 0 votes

1. Community
2. Support Forum
3. Storage will not be reduced.

Hi there,  Welcome to Box Community and glad to help! Looks like you've deleted your Box account. Please let us know in this forum if you need assistance.  Thanks for posting!

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• Rona
• December 06, 2023 15:28
• 0 votes

1. Community
2. Support Forum
3. Please cancel the two-factor authentication.

Hi there,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 06, 2023 15:24
• 0 votes

1. Community
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi Phil,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 06, 2023 15:22
• 0 votes

1. Community
2. Support Forum
3. Password problem

Hi there,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 06, 2023 15:21
• 0 votes

1. Community
2. Support Forum
3. Cannot update password

Hi there,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 06, 2023 15:19
• 0 votes

1. Community
2. Support Forum
3. Verification requested wehn trying to upgrade to Personal Pro

Hi Alan,  Welcome to Box Community and glad to help! To assist with your Box upgrade you can reach out to our Sales team and chat with a member of our team using this link.  Thanks for posting!

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• Rona
• December 05, 2023 22:30
• Edited
• 0 votes