Rona

1. Community
2. Support Forum
3. Need help accessing original account

Hi there,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• December 01, 2023 21:22
• 0 votes

1. Community
2. Support Forum
3. How to undo "upload new version"? Is it possible

Hi Ronald,  Welcome to Box Community and glad to help!  You can access the file's previous version through file version history. File version history displays in the activity sidebar to the right o...

• View comment
• Rona
• December 01, 2023 21:20
• 0 votes

1. Community
2. Support Forum
3. unable to upload

Hi Steve,  Welcome to Box Community and glad to help!  Looks like you're already working with a member of our team through email. Please keep an eye out and we'll stay in touch.  Thanks for posting!  

• View comment
• Rona
• December 01, 2023 21:08
• 0 votes

1. Community
2. Support Forum
3. Access to BOX Folder Account Reset Needed

Hi Asha,  Welcome to Box Community and glad to help! You'll only get this error if the email address with an existing Box account has been invited to join a Business/Enteprise account.  Can you ens...

• View comment
• Rona
• December 01, 2023 21:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. Folders Not Sycning

Hi Maria,  Welcome to Box Community and glad to help! Can you confirm with  your collaborators that they have the current Box Drive version  installed?  If so, and the issue continues please confir...

• View comment
• Rona
• December 01, 2023 20:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Change email

Hi Mike,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• December 01, 2023 20:26
• 0 votes

1. Community
2. Support Forum
3. Saving a font type in a box folder

Hi Samantha,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• December 01, 2023 20:22
• 0 votes

1. Community
2. Support Forum
3. Missing files/how get help

Hi Anne Marie,  Welcome to Box Community and glad to help! You do not  have access on any files (own or collaborated) in your Box account. Your access to this Box content may have been revoked and ...

• View comment
• Rona
• December 01, 2023 20:19
• 0 votes

1. Community
2. Support Forum
3. Preview not working on Mac

Hi Mark,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• December 01, 2023 20:13
• 0 votes

1. Community
2. Support Forum
3. Unable to download files from Box

Hi Heidi,  Welcome to Box Community and glad to help! Could you please troubleshoot using these steps?  Let us know how it goes.  Thanks for posting!

• View comment
• Rona
• December 01, 2023 20:11
• Edited
• 0 votes