Unable to download files from Box

Answered

Follow

New post

Heidi Ecklund

• November 28, 2023 15:50

When we try to download files in Box, the following message appears. "We’re sorry, the preview didn’t load. This document may be protected"

What needs to be done to download files listed in our Box? I have selected all download options available on the Box Site.

0

• 

  Rona

  • December 01, 2023 20:11
  • Edited

  Hi Heidi, 

  Welcome to Box Community and glad to help!

  Could you please troubleshoot using these steps? 

  Let us know how it goes. 

  Thanks for posting!

  0

  Comment actions Permalink

Please sign in to leave a comment.