Rona

1. Community
2. Support Forum
3. Wrong storage capacity

Hi Yusei,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• November 27, 2023 20:22
• 0 votes

1. Community
2. Support Forum
3. Download icon is greyed out in Box app & no other option to allow download to phone

Hi Lance,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 27, 2023 20:20
• 0 votes

1. Community
2. Support Forum
3. Some of my box file documents where not saved because of a error of synchronization and where deleted after my most recent MacOs update

Hi there,  Welcome to Box Community and glad to help! Losing your contents through your local Box folder is considered permanent deletion. As we do not have a way to recover files that disappeared ...

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• Rona
• November 27, 2023 20:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. Recover deleted item

Hi there,  Welcome to Box Community and glad to help! As for the free personal user, once a file/folder has been deleted from trash we can no longer recover it.  Thanks for posting!

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• Rona
• November 27, 2023 19:59
• Edited
• 0 votes

1. Community
2. Support Forum
3. Phone number invalid?

Hi JJ,  Welcome to Box Community and glad to help! You may run these troubleshooting steps to fix the issue.  Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Ed...

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• Rona
• November 24, 2023 22:12
• 0 votes

1. Community
2. Support Forum
3. The Quantity of used strage is wrong!!

Hi Suda,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• November 24, 2023 21:41
• 0 votes

1. Community
2. Support Forum
3. Can't open a shared box

Hi Susanna,  Welcome to Box Community and glad to help!  Did you get an error? If so, please attach a screenshot in this forum to get a closer look.  Thanks for posting!

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• Rona
• November 24, 2023 21:38
• 0 votes

1. Community
2. Support Forum
3. Wrong GB storage

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• November 24, 2023 21:30
• 0 votes

1. Community
2. Support Forum
3. Access denied

Hi Yasmina,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 24, 2023 21:27
• 0 votes

1. Community
2. Support Forum
3. Historical access report

Hi Sheonalli,  Welcome to Box Community and glad to help! It appears that you've already worked with Product Support regarding this query. Please let us know if you have additional questions.  Than...

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• Rona
• November 24, 2023 21:26
• 0 votes