Rona

1. Community
2. Support Forum
3. Account Recovery

Hi Corey,  Welcome to Box Community and glad to assist! Since it's a login issue, please advise the affected user to open a new ticket and contact Box Support using this link. The link provided wil...

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• Rona
• March 03, 2025 14:50
• 0 votes

1. Community
2. Support Forum
3. Create API request for Sign Request entity is not working

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 28, 2025 22:40
• 0 votes

1. Community
2. Support Forum
3. Box Sign

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 28, 2025 20:44
• 0 votes

1. Community
2. Support Forum
3. Problem verifying my email address

Hi Gregory,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address is not on our bounce or suppression list.  Please check your Spam/Junk emai...

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• Rona
• February 28, 2025 20:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot open file ....xlsx because the file format or file extension is not valid.

Hi Daniel,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 28, 2025 20:24
• 0 votes

1. Community
2. Support Forum
3. account recovery

Hi there,  Welcome to Box Community and glad to assist!  To reset the password for your Box account, follow this process: Visit https://app.box.com/reset and enter the email address associated wit...

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• Rona
• February 28, 2025 20:22
• 0 votes

1. Community
2. Support Forum
3. Link permissions are not working

Hi Steven,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 28, 2025 20:19
• 0 votes

1. Community
2. Support Forum
3. I NEED TO RECOVER A DELETED FILE

Hi Brandon,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from ...

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• Rona
• February 28, 2025 20:17
• 0 votes

1. Community
2. Support Forum
3. finding restored files from trahs

Hi David,  Welcome to Box Community and glad to assist!  The file that you restored is set to return to its location prior the deletion.  Thanks for posting! 

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• Rona
• February 28, 2025 19:52
• 0 votes

1. Community
2. Support Forum
3. Cannot create password

Hi Marnie,  Welcome to Box Community and glad to assist!  To setup your password, please follow this method:  To reset the password for your Box account, follow this process: Visit https://app.box...

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• Rona
• February 28, 2025 19:49
• Edited
• 0 votes