Rona

1. Community
2. Support Forum
3. Storage

Hi Roy,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• November 15, 2023 22:08
• 0 votes

1. Community
2. Support Forum
3. Eliminate unrecognized account

Hi Haruyuki,  Welcome to Box Community and glad to help!  You are now working with a member of our team and please keep an eye out. Rest assured that we'll keep you posted.  Thanks for posting!  

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• Rona
• November 15, 2023 22:06
• 0 votes

1. Community
2. Support Forum
3. Box Mobile Sign in Issues after using Microsoft Authenticator

Hi Klayton,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 15, 2023 22:04
• 0 votes

1. Community
2. Support Forum
3. Missing Box Folder

Hi Ashika, Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to con...

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• Rona
• November 15, 2023 22:01
• 0 votes

1. Community
2. Support Forum
3. Invited Collaborator unable to access folder

Hi Emily,  Welcome to Box Community and glad to help!  You are now working with a member of our team and please keep an eye out. Rest assured that we'll keep you posted.  Thanks for posting!  

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• Rona
• November 15, 2023 21:59
• 0 votes

1. Community
2. Support Forum
3. Missing Shared Files

Hi Selena,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 15, 2023 21:57
• 0 votes

1. Community
2. Support Forum
3. I deleted gig's of files and my available storage has not changed.

Hi Jennifer, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if y...

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• Rona
• November 15, 2023 21:40
• 0 votes

1. Community
2. Support Forum
3. new user confirmation fails to send

Hi Kevin,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 15, 2023 21:39
• 0 votes

1. Community
2. Support Forum
3. No files but 812.3 MB of 50.0 GB used

Hi Shaun,  Welcome to Box Community and glad to help!  I'm unable to locate your Box account to verify your storage. Can you write back in and use your affected Box account?  We'd love to further a...

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• Rona
• November 15, 2023 21:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. How to Transfer Enterprise account to a personal account

Hi Dan,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 15, 2023 21:30
• 0 votes