Rona

1. Community
2. Support Forum
3. And new users to our account yet they can not see anything when logged in

Hi there,  Welcome to Box Community and glad to help! You should send them invite to folder in order to access its contents.  To invite collaborators.  Hope it helps!

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• Rona
• November 15, 2023 21:28
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't update password

Hi Courtney,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 15, 2023 20:26
• 0 votes

1. Community
2. Support Forum
3. Certificate of Residence 2023

Hi Agnieszka,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 15, 2023 20:24
• 0 votes

1. Community
2. Support Forum
3. Wow... Box keeps faiiing me... how can I BUY LIVE SUPPORT---my experience is horrific

Hi Dave,  Welcome to Box Community and glad to help!  Did you encounter an error when your upload didn't work? If so, can you attach a screenshot in this forum.  Meanwhile, if you need an upgrade p...

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• Rona
• November 15, 2023 20:22
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cant do anything to get help

Hi Piotr ,  Welcome to Box Community and glad to help!  You are now working with a member of our team and please keep an eye out. Rest assured that we'll keep you posted.  Thanks for posting!

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• Rona
• November 15, 2023 20:14
• 0 votes

1. Community
2. Support Forum
3. Wrong File Count

Hi Stephanie, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if ...

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• Rona
• November 15, 2023 19:58
• 0 votes

1. Community
2. Support Forum
3. Domain verification failed

Hi there, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 15, 2023 19:56
• 0 votes

1. Community
2. Support Forum
3. Used Space showing incorrect. Low storage space available

Hi Sujith, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. Note that we can only...

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• Rona
• November 15, 2023 19:54
• Edited
• 0 votes

1. Community
2. Support Forum
3. Is there a way to request for a password reset by authenticating via 2FA / OTP Code when one no longer has access to the email?

Hi Joanna,  Welcome to Box Community and glad to help!  Can you submit a new case using the affected Box account? If you're unable to sign in please use this link.  Thanks for posting! 

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• Rona
• November 15, 2023 19:44
• 0 votes

1. Community
2. Support Forum
3. App box drive x64 not install

Hi Alan,  Welcome to Box Community and glad to help! Did you used the installer from this link to install your Box Drive? If so, is there an error message when you try to install Box Drive and can ...

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• Rona
• November 14, 2023 23:20
• 0 votes