Rona

1. Community
2. Support Forum
3. New cell number and can't 2 factor authenticate

Hi Stephen,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 28, 2025 19:45
• 0 votes

1. Community
2. Support Forum
3. Logs have been submitted and I need to open a support case

Hi there,  Welcome to Box Community and glad to assist!  Looks like you're having trouble accessing your files through your local Box folder.  To help you troubleshoot, can I confirm your Operating...

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• Rona
• February 27, 2025 22:05
• 0 votes

1. Community
2. Support Forum
3. Missing documents

Hi Tammy,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 27, 2025 22:01
• 0 votes

1. Community
2. Support Forum
3. My colleague can't login now

Hi Toshiya,  Welcome to Box Community and glad to assist! Since it's a login issue, please advise the affected user to open a new ticket and contact Box Support using this link. The link provided w...

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• Rona
• February 27, 2025 21:59
• 0 votes

1. Community
2. Support Forum
3. cannot access the URL

Hi there,  Welcome to Box Community and glad to assist!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the l...

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• Rona
• February 27, 2025 21:58
• 0 votes

1. Community
2. Support Forum
3. I can't log in because I haven't received the two-step authentication code.

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 27, 2025 21:55
• 0 votes

1. Community
2. Support Forum
3. I Would Like to Reset Two-Factor Authentication

Hi there,  Welcome to Box Community and glad to assist! Since it's a login issue, please advise the affected user to open a new ticket and contact Box Support using this link. The link provided wil...

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• Rona
• February 27, 2025 21:53
• 0 votes

1. Community
2. Support Forum
3. Missing Folder

Hi Eve,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the ...

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• Rona
• February 27, 2025 21:40
• 0 votes

1. Community
2. Support Forum
3. unable to create account for a personal folder as requested by owner of item shared with me

Hi Lubica,  Welcome to Box Community and glad to assist!  For you to create a password, you can reset the password for your Box account, follow this process: Visit https://app.box.com/reset and en...

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• Rona
• February 27, 2025 19:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage is saying it's full but it's not.

Hi Jason,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 27, 2025 19:41
• 0 votes