Rona

1. Community
2. Support Forum
3. Telephone Support ?

Hi Neil,  Welcome to Box Community and glad to help!  When you log in and select "Contact Support" from the top-navigation menu you will see the different options for contacting the Box Product Sup...

• View comment
• Rona
• November 09, 2023 20:33
• 0 votes

1. Community
2. Support Forum
3. missing or deleted files

Hi Rick,  Welcome to Box Community and glad to help!  You can check your trash/bin icon in box.com to recover your missing  file. To restore specific items in Trash: The steps below apply whether y...

• View comment
• Rona
• November 09, 2023 20:29
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot sync after resistered to Managed user

Hi there,  Welcome to Box Community and glad to help!  You will need to reach out to your Box Administrator referenced in the error message above. Feel free to forward this link to your Box Admin f...

• View comment
• Rona
• November 09, 2023 20:21
• 0 votes

1. Community
2. Support Forum
3. Excel grid lines show up when processed in Box sign

Hi there, Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to cont...

• View comment
• Rona
• November 09, 2023 20:14
• 0 votes

1. Community
2. Support Forum
3. Focus when opening new shared online doc

Hi David, Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to cont...

• View comment
• Rona
• November 09, 2023 20:13
• 0 votes

1. Community
2. Support Forum
3. URGENT: Accidentally deleted a shared folder with tons of information

Hi Donna,  Welcome to Box Community and glad to help!  Looks like we've already figured this out, please use your existing ticket number and I'll stay in touch.  Thanks for posting! 

• View comment
• Rona
• November 09, 2023 20:11
• 0 votes

1. Community
2. Support Forum
3. Folders not visible on Box Drive

Hi Ean, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

• View comment
• Rona
• November 09, 2023 19:49
• 0 votes

1. Community
2. Support Forum
3. Please cancel the two-factor authentication.

Hi there,  Welcome to Box Community and glad to help!  It should be the affected user who should contact our Product Support team to address his/her log in issue. Please have the user to use this l...

• View comment
• Rona
• November 09, 2023 19:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. Account showing incorrect storage numbers

Hi Ivan, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

• View comment
• Rona
• November 09, 2023 19:43
• 0 votes

1. Community
2. Support Forum
3. Unable to download data

Hi Karen, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

• View comment
• Rona
• November 09, 2023 19:41
• 0 votes