Rona

1. Community
2. Support Forum
3. Box Tasks - Overdue Task Notifications

Hi Michael, Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to ta...

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• Rona
• October 31, 2023 22:14
• 0 votes

1. Community
2. Support Forum
3. Trial

Hi Pete,  Welcome to Box Community and glad to assist!  Please get in touch with our Sales team  where you could use live chat for assistance.  Thanks for posting! 

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• Rona
• October 31, 2023 22:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage Usage Or File Count In My Account Is Incorrect

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• October 31, 2023 22:07
• 0 votes

1. Community
2. Support Forum
3. Not recieving a password reset email to a .edu email

Hi Linda, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• October 31, 2023 21:56
• 0 votes

1. Community
2. Support Forum
3. Box admin left and co-admin is not trained.

Hi Marc,  Welcome to Box Community and glad to assist!  In order to takeover as Admin, you must be added as managed user  first and follow the Admin transfer protocol for departed Admins.   Thanks ...

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• Rona
• October 31, 2023 21:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unauthorized downloading of files

Hi Michele,  Welcome to Box Community and glad to assist!  You may want to inspect the file if shared link is enabled. Please note that with a public shared link enabled, anyone with this link can ...

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• Rona
• October 31, 2023 21:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. Disable specific links that were already shared on the whole platform

Hi there, Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to take...

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• Rona
• October 31, 2023 21:41
• 0 votes

1. Community
2. Support Forum
3. Adding Search functionality in Windows

Hi there, Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to take...

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• Rona
• October 31, 2023 21:37
• 0 votes

1. Community
2. Support Forum
3. Document is Locked

Hi Christina,  Welcome to Box Community and glad to assist!  Note When you lock a file (using Box's locking feature), you will see a lock icon, but you are still be able to edit the file. If anoth...

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• Rona
• October 31, 2023 21:32
• 0 votes

1. Community
2. Support Forum
3. Police witness statement

Hi there,  Welcome to Box Community and glad to assist!  For context, can you please send us more details regarding this query?   We'd love to further assist! 

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• Rona
• October 31, 2023 21:26
• 0 votes