Document is Locked

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Christina Iglesias

• October 25, 2023 17:03

It appears that a file I am working out of is locked. I am the owner and can't seem unlock it...It's just greyed out. How do I fix this so I can allow the other editors to edit the document?

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  Rona

  • October 31, 2023 21:32

  Hi Christina, 

  Welcome to Box Community and glad to assist! 

  Note When you lock a file (using Box's locking feature), you will see a lock icon, but you are still be able to edit the file. If another user locks a file, any collaborator with Co-owner, Editor, or Viewer Uploader access can unlock it.

  If you're unable to unlock despite your permission, please troubleshoot then try again. 

  • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
  • Try using different browser, machine and network connection. 
  • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
  • Verify that you are using one of our recommended operating systems.

  Hope it helps! 

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