Rona

1. Community
2. Support Forum
3. Lost access to my folder

Hi Artur,  Welcome to Box Community and glad to help!  Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to co...

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• Rona
• October 27, 2023 22:02
• 0 votes

1. Community
2. Support Forum
3. How can I open a support ticket?

Hi Ben,  Welcome to Box Community and glad to assist!  When you log in your account to support.box.com it's now under Account & Billing> Contact Support.  Hope it helps! 

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• Rona
• October 27, 2023 22:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to add collaborators

Hi Zach,  Welcome to Box Community and glad to assist!  Try these steps and see if it would work,  Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge Try cle...

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• Rona
• October 27, 2023 21:49
• 0 votes

1. Community
2. Support Forum
3. Lost All Folders in my Box Account

Hi Eric,  Welcome to Box Community and glad to help!  Looks like you're now working with a member of our team to address this query. Please keep an eye out and we'll stay in touch.  Thanks for post...

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• Rona
• October 27, 2023 21:40
• 0 votes

1. Community
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi Dulles, Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 27, 2023 21:38
• 0 votes

1. Community
2. Support Forum
3. Apply Co-Admin Permissions with Group

Hi Daniel,  Welcome to Box Community and glad to assist!  You should reach out to your primary Admin to accomplish this request for your Group(s).  Let us know in this forum if you have additional ...

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• Rona
• October 27, 2023 21:36
• 0 votes

1. Community
2. Support Forum
3. Used Space showing incorrect. Low storage space available

Hi Sujith,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.  In the future, i...

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• Rona
• October 27, 2023 21:29
• 0 votes

1. Community
2. Support Forum
3. Space not reclaimed after deleting files

Hi there,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.  In the future, if...

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• Rona
• October 27, 2023 21:27
• 0 votes

1. Community
2. Support Forum
3. storage showing is not correct

Hi Jim,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.  In the future, if y...

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• Rona
• October 27, 2023 21:25
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage usage

Hi Mike,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.  In the future, if ...

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• Rona
• October 27, 2023 21:24
• 0 votes