Space not reclaimed after deleting files

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taylano83

• October 27, 2023 17:27
• Edited

I have deleted so many files and and folders which I do not need, I removed same from thrash also, still storage space is showing same as earlier. 

How to reclaim space?

My account shows 48.6 GB but I am using 42GB.
please help

Thank you

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• 

  Rona

  • October 27, 2023 21:27

  Hi there, 

  Welcome to Box Community and glad to help! 

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. 

  In the future, if you experience storage inaccuracies, please let us know in this forum. 

  Thanks for posting!

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  taylano83

  • October 27, 2023 21:34

  Thank you Rona
  The error is fixed, you are perfect, quick solution

  :)

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