Rona

1. Community
2. Support Forum
3. Box does not load in my pc

Hi Carlos,  Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 26, 2023 20:19
• 0 votes

1. Community
2. Support Forum
3. My account is unlimited, but users are with some limitation

Hi Isabella,  Welcome to Box Community and glad to help!  Looks like you're now working with a member of our team to address this query. Please keep an eye out and we'll stay in touch.  Thanks for ...

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• Rona
• October 26, 2023 20:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive "Problem Item" Error

Hi Deanna ,  Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 26, 2023 20:15
• 0 votes

1. Community
2. Support Forum
3. Incorrect used Storage

Hi Mario and FM,   Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.  In the fu...

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• Rona
• October 26, 2023 20:13
• 0 votes

1. Community
2. Support Forum
3. Request to clarify location for my storage location

Hi there,   Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.  In the future, i...

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• Rona
• October 26, 2023 20:10
• 0 votes

1. Community
2. Support Forum
3. Removing from the Suppression list

Hi Masayoshi, Welcome to Box Community and glad to assist!  We've investigated our email server logs and it looks like these email addresses were placed on our email suppression list. This typicall...

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• Rona
• October 26, 2023 20:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage used being incorrect

Hi Stefan,   Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.  In the future, ...

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• Rona
• October 26, 2023 20:04
• 0 votes

1. Community
2. Support Forum
3. (Box for Salesforce) Flow APEX Action

Hi there,  Welcome to Box Community and glad to assist!  In order to utilize this integration with Salesforce. Please note that the Box for Salesforce integration is available at no extra charge fo...

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• Rona
• October 26, 2023 19:56
• 0 votes

1. Community
2. Support Forum
3. authentication code

Hi Karen,  Welcome to Box Community and glad to help!  For more context, what type of code is being asked, or is this a log in code? We hope to get a screenshot of your code prompt if you don't min...

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• Rona
• October 26, 2023 19:51
• 0 votes

1. Community
2. Support Forum
3. Cannot Upgrade My existing Account Says need more verification WTF

Hi there,  Welcome to Box Community and glad to assist!  Sorry to hear about your trouble, in order to upgrade your Box account please contact our Sales team.  You can email them using sales@box.co...

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• Rona
• October 26, 2023 19:46
• Edited
• 0 votes