Rona

1. Community
2. Support Forum
3. Boxsync using Edge brower

Hi Egbert,  Welcome to Box Community and glad to help!  Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to c...

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• Rona
• October 25, 2023 22:53
• 0 votes

1. Community
2. Support Forum
3. Multiple Folders Missing | Not in trash folder

Hi there,  Welcome to Box Community and glad to help!  Looks like you're now working with a member of our team to address this query. Please keep an eye out and we'll stay in touch.  Thanks for pos...

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• Rona
• October 25, 2023 22:52
• 0 votes

1. Community
2. Support Forum
3. I need support

Hi Dr.med.Sven,  Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 25, 2023 22:50
• 0 votes

1. Community
2. Support Forum
3. Storage capacity exceeded

Hi there,   Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.  In the future, i...

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• Rona
• October 25, 2023 22:33
• 0 votes

1. Community
2. Support Forum
3. Getting error when customer is trying to download the file

Hi there,  Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 25, 2023 22:31
• 0 votes

1. Community
2. Support Forum
3. Today I am only able to download ONE file at a time... is something broken ??

Hi Judy,  Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 25, 2023 22:29
• 0 votes

1. Community
2. Support Forum
3. Missing Folder

Hi Mindy,  Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 25, 2023 22:27
• 0 votes

1. Community
2. Support Forum
3. Custom sub-domain in trial account of enterprise

Hi there,  Welcome to Box Community and glad to help!  Looks like you're now working with a member of our team to address this query. Please keep an eye out and we'll stay in touch.  Thanks for pos...

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• Rona
• October 25, 2023 21:59
• 0 votes

1. Community
2. Support Forum
3. Strong password issues

Hi Ashley,  Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 25, 2023 21:55
• 0 votes

1. Community
2. Support Forum
3. In Free version Upload Only Option missing

Hi Swapnil, Welcome to Box Community and glad to assist.  Are you uploading on a shared folder? If so, you may want to reach out to the folder owner and make sure that you have upload permission.  ...

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• Rona
• October 25, 2023 21:36
• 0 votes