Rona

1. Community
2. Support Forum
3. Password Reset Email Not Arriving

Hi Amaan,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address, is not on our bounce or suppression list.  Please check your Spam/Junk email...

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• Rona
• February 25, 2025 21:44
• 0 votes

1. Community
2. Support Forum
3. Email Verification Link Expired

Hi Isabella,  Welcome to Box Community and glad to assist! To complete your Box setup, you can reset the password for your Box account, follow this process: Visit https://app.box.com/reset and ent...

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• Rona
• February 25, 2025 21:42
• 0 votes

1. Community
2. Support Forum
3. Enterprise Plus upload limited to 32GB instead of 150GB

Hi David, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• February 25, 2025 20:25
• 0 votes

1. Community
2. Support Forum
3. I can't log into the app

Hi there,  Welcome to Box Community and glad to assist!  In order to assist, can we start with your current Box version and Operating System?  We'd love to further assist! 

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• Rona
• February 25, 2025 20:24
• 0 votes

1. Community
2. Support Forum
3. Cancel Subscription

Hi John,  Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console >...

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• Rona
• February 25, 2025 20:21
• 0 votes

1. Community
2. Support Forum
3. Box links are correct but pdf links are not opening...

Hi there,  Welcome to Box Community and glad to assist!  To get a closer look, can you attach a screenshot of your error?  We'd love to further assist! 

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• Rona
• February 25, 2025 19:54
• 0 votes

1. Community
2. Support Forum
3. Access old file version

Hi Chin Ying,  Welcome to Box Community and glad to assist!  To preview older versions of your file, you must subscribe to Personal Pro and above. And if you're considering to upgrade to utilize th...

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• Rona
• February 25, 2025 19:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. User unable to receive any email from Box

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 25, 2025 19:16
• 0 votes

1. Community
2. Support Forum
3. Switch Box account to private Box account

Hi Frank,  Welcome to Box Community and glad to assist!  To determine which Box plan best suits your needs, you can reach out to our Sales team via box.com/pricing.  Thanks for posting!  ...

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• Rona
• February 25, 2025 19:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. Missing hundreds of files and folders

Hi Eva,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 25, 2025 19:07
• 0 votes