Rona

1. Community
2. Support Forum
3. Storage 102% used

Hi Simon,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, if ...

• View comment
• Rona
• October 17, 2023 14:05
• 0 votes

1. Community
2. Support Forum
3. Working on MS PPT Online through BOX on Safari using my iPad

Hi Jérôme,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• October 16, 2023 23:44
• 0 votes

1. Community
2. Support Forum
3. Changing email address

Hi there,  Welcome to Box Community and glad to help!  To make a secondary email address your primary email address: Log in to box.com  and hover over to your Account Settings> Login and Email Add...

• View comment
• Rona
• October 16, 2023 23:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. Blank screen at log in

Hi Deb,  Welcome to Box Community and glad to help!  If you're having trouble logging in to the Box website. Kindly follow these troubleshooting steps:  Please ensure your web browser is the lates...

• View comment
• Rona
• October 16, 2023 23:29
• 0 votes

1. Community
2. Support Forum
3. Password Reset not working

Hi Yasser,  Welcome to Box Community and glad to help!  We've investigated our email server logs and it looks like your email address is not on our bounce or suppression list.  Please check your Sp...

• View comment
• Rona
• October 16, 2023 23:17
• 0 votes

1. Community
2. Support Forum
3. Change email address

Hi Chiara,  Welcome to Box Community and glad to help!  At this rate, you can just setup a new Box account with your correct email address.  And you can sign up with Box for free here!  Thanks for ...

• View comment
• Rona
• October 16, 2023 23:08
• 0 votes

1. Community
2. Support Forum
3. Change administrator and email addresses of users

Hi Jill,  Welcome to Box Community and glad to help!  We would like to have a member of our team to assist you. To do so, please create a ticket  using your Business account and we'd love to furthe...

• View comment
• Rona
• October 16, 2023 23:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upgraded Box for Salesforce [Apex error] on Create Folder

Hi Steven, Welcome to Box Community and glad to help! It shows that you're currently working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

• View comment
• Rona
• October 16, 2023 22:50
• 0 votes

1. Community
2. Support Forum
3. fileupload api Unsupported Media Type

Hi there, Welcome to Box Community and glad to help! It shows that you're currently working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

• View comment
• Rona
• October 16, 2023 22:49
• 0 votes

1. Community
2. Support Forum
3. Change account email

Hi there,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• October 16, 2023 22:47
• Edited
• 0 votes