Rona

1. Community
2. Support Forum
3. Collaborators keep disappearing

Hi Stella,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• September 27, 2023 20:23
• 0 votes

1. Community
2. Support Forum
3. Does Mi Box have NTFS support?

Hi Eve,  Welcome to Box Community and glad to help!  Both 480p and 1080p previews are supported. When you preview a video, you can use the settings gear to adjust the resolution. Only Business Plus...

• View comment
• Rona
• September 27, 2023 20:20
• 0 votes

1. Community
2. Support Forum
3. Can not uplad the invoice file

Hi there,  Welcome to Box Community and glad to help!  If you are having trouble uploading files or folders, please try the following troubleshooting steps: Please ensure your web browser is the l...

• View comment
• Rona
• September 27, 2023 20:14
• 0 votes

1. Community
2. Support Forum
3. Mac - Box Fails to load, Attempted "Manual Reset" twice

Hi there,  Welcome to Box Community and glad to help!  You may go ahead and uninstall your current Box Application.  Quit Box Drive Open a Terminal window and run the appropriate command based on ...

• View comment
• Rona
• September 27, 2023 20:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box note

Hi there,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• September 27, 2023 19:58
• 0 votes

1. Community
2. Support Forum
3. How to retrieve all folders' collaborations within the enterprise

Hi Minh,  Welcome to Box Community and glad to help!  We would love to adress this inquiry and in order to do so, please take it to https://forum.box.com/ for better assistance.  Thanks for posting! 

• View comment
• Rona
• September 27, 2023 19:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Lost my files after upgrading

Hi Hans,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• September 27, 2023 19:45
• 0 votes

1. Community
2. Support Forum
3. Why does search suck

Hi Kellan,  Welcome to Box Community and glad to help! Do you have a particular issue with the Box search? If so, can you tell us more about it?  We'd love to further assist! 

• View comment
• Rona
• September 27, 2023 19:42
• 0 votes

1. Community
2. Support Forum
3. New to Box & getting "There has been an netowrk or permissions error"

Hi Keith,  Welcome to Box Community and glad to help!  For us to get a closer look, can you share a screenshot of your error?  We'd love to further assist! 

• View comment
• Rona
• September 27, 2023 19:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. No Option to Delete

Hi Asia,  Welcome to Box Community and glad to help!  To delete multiple files and/or folders: Select the items you'd like to delete by pressing and holding the Shift or Command key and clicking n...

• View comment
• Rona
• September 27, 2023 19:28
• 0 votes