Rona

1. Community
2. Support Forum
3. Registro

Hi Rodrigo,  Welcome to Box Community and glad to help!  The email addresses that you mentioned are not blocked by Box. Meanwhile, you may run these troubleshooting steps for these affected users. ...

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• Rona
• September 26, 2023 20:33
• 0 votes

1. Community
2. Support Forum
3. Size difference between folder and files within folder

Hi Alister,  Welcome to Box Community and glad to help! Looks like you've already submitted a case with our Product Support team. Please keep an eye out and a member of our team will stay in touch....

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• Rona
• September 26, 2023 20:26
• 0 votes

1. Community
2. Support Forum
3. 2 questions on personal pro vs starter

Hi Todd,  Welcome to Box Community and glad to help! When you upgrade to a Starter account, each users are eligible for the 100GB storage.  Our public information on Data Encryption is within this ...

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• Rona
• September 26, 2023 20:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. cant upload files

Hi John,  Welcome to Box Community and glad to help!  For your upload issue, please run these troubleshooting steps to fix the issue.  Hope it works! 

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• Rona
• September 26, 2023 19:50
• 0 votes

1. Community
2. Support Forum
3. I can't access to the DS2019 document link provided from the university

Hi Soohwan,  Welcome to Box Community and glad to help!  To gain your access to this shared file, please contact the sender/owner of this file so the person who own this file could modify its acces...

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• Rona
• September 26, 2023 19:43
• 0 votes

1. Community
2. Support Forum
3. lost files

Hi Bob,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 26, 2023 19:40
• 0 votes

1. Community
2. Support Forum
3. invitation email

Hi there,  Welcome to Box Community and glad to help!  Please proceed and generate a new link here.  Hope it works! 

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• Rona
• September 26, 2023 19:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive cannot be updated

Hi there,  Welcome to Box Community and glad to help!  To make sure your Box Drive is up to date. Kindly uninstall your Box Drive App:  Quit Box Drive Uninstall the application in the Control Pane...

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• Rona
• September 26, 2023 19:34
• 0 votes

1. Community
2. Support Forum
3. The new user is not receiving email to verify so she cannot use box

Hi Mary,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 26, 2023 19:31
• 0 votes

1. Community
2. Support Forum
3. Size used is wrong

Hi Libor,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happe...

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• Rona
• September 26, 2023 19:19
• 0 votes