Rona

1. Community
2. Support Forum
3. Where can I find the password of a protected file as a viewer?

Hi Henriette,  Welcome to Box Community and glad to assist!  You must reach out to the file sender/owner to get the exact password. Box Support team does not record the end user's password for pass...

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• Rona
• February 21, 2025 20:39
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Sign for Salesforce issues for non-admins

Hi Colin,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 21, 2025 20:33
• 0 votes

1. Community
2. Support Forum
3. Sorry plan selection and payment processing

Hi there, Welcome to Box Community and glad to assist! For us to help with your Box upgrade, kindly contact our Sales team via box.com/pricing. Thanks for posting! 

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• Rona
• February 20, 2025 22:46
• 0 votes

1. Community
2. Support Forum
3. Box帳票サービスダウンロード出来ない件

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• February 20, 2025 21:52
• 0 votes

1. Community
2. Support Forum
3. バージョンアップ

Hi there, Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engli...

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• Rona
• February 20, 2025 21:41
• 0 votes

1. Community
2. Support Forum
3. 2FA　cancel

Hi there,  Welcome to Box Community and glad to assist!  Due to the nature of the user's issue. You should inform the affected user to contact Box Support direclty.  We'd love to further assist! 

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• Rona
• February 24, 2025 19:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. AI Language Model

Hi Vincent, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!  

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• Rona
• February 20, 2025 21:35
• 0 votes

1. Community
2. Support Forum
3. Two accounts

Hi there,  Welcome to Box Community and glad to assist!  You can only use your email once to setup an account with Box. If you want to create multiple accounts with Box, please use your alternate e...

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• Rona
• February 20, 2025 21:20
• 1 vote

1. Community
2. Support Forum
3. Excel files not saving after uploading

Hi Jesse,  Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal hel...

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• Rona
• February 20, 2025 20:13
• 0 votes

1. Community
2. Support Forum
3. Can't Sign In with Code from 2 factor authentication

Hi Jennifer,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 20, 2025 19:59
• 0 votes