Rona

1. Community
2. Support Forum
3. Deleted from box

Hi Nino,  Welcome to Box Community and glad to help!  To answer your question, Contact Box Product Support immediately if the content you deleted is no longer in your Box Trash.   When Box purge...

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• Rona
• September 21, 2023 20:38
• 0 votes

1. Community
2. Support Forum
3. External user with "Editor" rights can create folders but not upload docs

Hi Todd, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 21, 2023 20:34
• 0 votes

1. Community
2. Support Forum
3. Desktop App not Syncing

Hi Daniel,  Welcome to Box Community and glad to help!  Can we start by confirming your Box version and Operating System?  We'd love to further assist! 

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• Rona
• September 21, 2023 20:29
• 0 votes

1. Community
2. Support Forum
3. Client is getting a blank screen when trying to access a shared folder

Hi Holly,  Welcome to Box Community and glad to help!  You may use these troubleshooting steps to fix your blank screen issue,  Please ensure your web browser is the latest version of Chrome, Fire...

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• Rona
• September 21, 2023 20:25
• 0 votes

1. Community
2. Support Forum
3. Box Drive Installation Error

Hi Wilson,  Welcome to Box Community and glad to help!  When installing Box Drive please make sure that you're using our updated installer from this page.  Thanks for posting! 

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• Rona
• September 21, 2023 20:21
• 0 votes

1. Community
2. Support Forum
3. FTP Errors: "Error on input file."

Hi there,  Welcome to Box Community and glad to help!  You may take this post to our dedicated forum: https://forum.box.com/.  Thanks for posting! 

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• Rona
• September 21, 2023 20:19
• 0 votes

1. Community
2. Support Forum
3. Retrieve all events via API

Hi Rona,  Welcome to Box Community and glad to help!  You may post this API query to our dedicated forum: https://forum.box.com/.  Thanks for posting! 

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• Rona
• September 21, 2023 19:51
• 0 votes

1. Community
2. Support Forum
3. Request to upgrade to Trail version of Box business version

Hi Alex,  Welcome to Box Community and glad to help!  To upgrade your Box account, please contact our Sales team either through this link or email them using sales@box.com.  Thanks for posting! 

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• Rona
• September 21, 2023 19:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. Account

Hi Mike,  Welcome to Box Community and glad to help!  You can verify your Account Type by going to the Box website> hover over to your Account Profile at the top right and click Account Settings.  ...

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• Rona
• September 21, 2023 19:40
• 0 votes

1. Community
2. Support Forum
3. Deactivated User

Hi Mark, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 21, 2023 19:29
• 0 votes