Rona

1. Community
2. Support Forum
3. accessing files shared with me

Hi Adrianne,  Welcome to Box Community and glad to help!  Did you receive a collaboration invite or a shared link URL from your email? For context, can you elaborate the issue for us in this forum?...

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• Rona
• September 21, 2023 18:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Restore Files from a folder shared from an inactivated email

Hi Abram,  Welcome to Box Community and glad to help!  When an email account was deactivated/deleted. His/her own folders won't necessarily be deleted. And if the Box account itself has been delete...

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• Rona
• September 21, 2023 18:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. rate_limit_exceeded (429) Error occurred

Hi there, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 21, 2023 16:21
• 0 votes

1. Community
2. Support Forum
3. cannot change password

Hi Paul, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 20, 2023 22:19
• 0 votes

1. Community
2. Support Forum
3. can't change admin email. can't grant admin access to user. HELP!!!

Hi Shawn,  Welcome to Box Community and glad to help!  A member of our Product Support team is working with you on this case. For further assistance, please keep an eye out and we'll stay in touch....

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• Rona
• September 20, 2023 22:17
• 0 votes

1. Community
2. Support Forum
3. Storage Usage In My Account Is Incorrect

Hi Luca,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happen...

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• Rona
• September 20, 2023 22:13
• 0 votes

1. Community
2. Support Forum
3. Migrate Data from External HD Using Shuttle

Hi Holly, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 20, 2023 22:09
• 0 votes

1. Community
2. Support Forum
3. dll file fails at each boot, for box drive (I assume)

Hi Lee,  Welcome to Box Community and glad to help!  You may begin troubleshooting by manually resetting your Box Drive application.  To reset Box Drive on Windows Exit Box Drive (if it is running...

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• Rona
• September 20, 2023 21:00
• 0 votes

1. Community
2. Support Forum
3. Shared files in Box and TimeMachine / how to retrieve files from a shared folder

Hi Johannes, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 20, 2023 20:57
• 0 votes

1. Community
2. Support Forum
3. There was an error processing your request.

Hi Ahmad,  Welcome to Box Community and glad to help!  You may reach out to our Sales team using this link or you can email them directly at sales@box.com for assistance.  Thanks for posting!

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• Rona
• September 20, 2023 20:55
• Edited
• 0 votes