Rona

1. Community
2. Support Forum
3. There was a problem while trying to transfer item ownership

Hi Chia-Hao, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 20, 2023 19:11
• 0 votes

1. Community
2. Support Forum
3. Paula

Hi Paula,  Welcome to Box Community and glad to help!  Here's how to transfer the folder ownership. And note that it's only the folder owner who could accomplish this transfer.  Thanks for posting! 

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• Rona
• September 20, 2023 19:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Your account needs further verification help

Hi there,  Welcome to Box Community and glad to help!  In order to assist with your account upgrade, please contact our Sales team through this link or email them using sales@box.com. Thanks for po...

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• Rona
• September 20, 2023 19:01
• 0 votes

1. Community
2. Support Forum
3. Box Not Not accessible

Hi Marissa,  Welcome to Box Community and glad to help!  I got this error message: "This shared file or folder link has been removed or is unavailable to you." What do I do? This error typically i...

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• Rona
• September 20, 2023 18:58
• 0 votes

1. Community
2. Support Forum
3. Refund Request

Hi Leandro,  Welcome to Box Community and glad to help!  We regret to hear about your decision to end your Box subscription. And it appears that you're already working with our Cancellation team to...

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• Rona
• September 20, 2023 18:53
• 0 votes

1. Community
2. Support Forum
3. Can't upload anything to Unlimited Storage account.

Hi there, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 20, 2023 17:27
• 0 votes

1. Community
2. Support Forum
3. Storage Usage In My Account Is Incorrect

Hi Hiro,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happen...

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• Rona
• September 20, 2023 15:28
• 0 votes

1. Community
2. Support Forum
3. Little space with few files.

Hi Chris,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happe...

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• Rona
• September 20, 2023 14:53
• 0 votes

1. Community
2. Support Forum
3. Wrong storage 20% used but empty.

Hi there,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happe...

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• Rona
• September 20, 2023 14:51
• 0 votes

1. Community
2. Support Forum
3. How to restore 200TB of data from Dropbox?

Hi Quang,  Welcome to Box Community and glad to help!  Please be informed that FTP is subject to the bandwidth limit for all Account Types.   For any further assistance, you can contact our Sales t...

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• Rona
• September 20, 2023 14:29
• Edited
• 0 votes