Rona

1. Community
2. Support Forum
3. Missing Folders and Files

Hi Richard,  Welcome to Box Community and glad to help!  You can recover your missing files and folders by going to your trash/bin icon in the Box website. Also, you can manually restore any file o...

• View comment
• Rona
• September 13, 2023 20:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. Shared file won't appear in my account

Hi Lauren,  Welcome to Box Community and glad to help!  If the collaboration invite was sent to the correct email address linked to your Box account, it should show under your pending invitation(s)...

• View comment
• Rona
• September 13, 2023 19:51
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box account says storage is full, but I've deleted everything

Hi Stefan,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happ...

• View comment
• Rona
• September 13, 2023 19:41
• 0 votes

1. Community
2. Support Forum
3. NOT getting email notifications

Hi Jess,  Welcome to Box Community and glad to help!  I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically happens w...

• View comment
• Rona
• September 13, 2023 19:36
• 0 votes

1. Community
2. Support Forum
3. upgrade failed

Hi Koji,  Welcome to Box Community and glad to help!  As for your upgrade issue, we encourage you to reach out to our Sales team instead (https://www.box.com/pricing). Rest assured that a member of...

• View comment
• Rona
• September 13, 2023 19:21
• 0 votes

1. Community
2. Support Forum
3. Upgrade issue

Hi there,  Welcome to Box Community and glad to help!  As for your upgrade issue, we encourage you to reach out to our Sales team instead (https://www.box.com/pricing). Rest assured that a member o...

• View comment
• Rona
• September 13, 2023 19:20
• 0 votes

1. Community
2. Support Forum
3. Locked out of account due to MFA

Hi Awais, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• September 13, 2023 19:18
• 0 votes

1. Community
2. Support Forum
3. Message: Please check the 'sub' claim. The 'sub' specified is invalid.

Hi David,  Welcome to Box Community and glad to help!  We are thrilled to share that the all new Box Developer Community site is live!  You may head over to forum.box.com to have our specialists to...

• View comment
• Rona
• September 13, 2023 19:17
• 0 votes

1. Community
2. Support Forum
3. Please reset my available space

Hi there,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happe...

• View comment
• Rona
• September 13, 2023 19:14
• 0 votes

1. Community
2. Support Forum
3. Recover my deleted photos and video

Hi there,  Welcome to Box Community and glad to help!  Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual pl...

• View comment
• Rona
• September 13, 2023 19:13
• Edited
• 0 votes