Rona

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Recent activity by Rona Recent activity Votes
    1. Community
    2. Support Forum
    3. Can't open new files

    Hi Patricia,  Welcome to Box Community and glad to help!  To address your Box query, kindly contact your internal helpdesk team. Also, if a Product Support ticket is needed, your helpdesk team will...

    1. Community
    2. Support Forum
    3. My free space is incorrect

    Hi Zeux,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happen...

    1. Community
    2. Support Forum
    3. My own file is locked for editing

    Hi there,  Welcome to Box Community and glad to help!  To address your Box query, kindly contact your internal helpdesk team. Also, if a Product Support ticket is needed, your helpdesk team will cr...

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    1. Community
    2. Support Forum
    3. Files No Longer Open...unless

    Hi Charles, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

    1. Community
    2. Support Forum
    3. Need to reset my 2fa

    Hi there, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

    1. Community
    2. Support Forum
    3. Penelope McDonnell

    Hi Penelope,  Welcome to Box Community and glad to help!  To get a closer look, can you grab a screenshot and attach it here?  We'd love to further assist!   

    1. Community
    2. Support Forum
    3. Can't access shared folder

    Hi Heather,  Welcome to Box Community and glad to help!  You might want to verify if the collaboration invite was sent to the same email address you're using  for your Box account. And if it's the ...

    1. Community
    2. Support Forum
    3. Issues updating email address

    Hi there,  Welcome to Box Community and glad to help!  In order to get a closer look,  could you grab a screenshot of your error and attach it here?  We'd love to further assist! 

    1. Community
    2. Support Forum
    3. Delete file

    Hi Helena,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Eng...

    1. Community
    2. Support Forum
    3. Box folder and file creation limits

    Hi Vithiyalan,  Welcome to Box Community and glad to help!  It shows that you've worked with our Product Support team to address this inquiry. Let us know in this forum if you have additional quest...