Rona

1. Community
2. Support Forum
3. Automatic labeling creative and pic's

Hi there,  Welcome to Box Community and glad to help!  You may consider subscribing to Box Relay to automate routine and repeatable business processes that are centered around content. Box Relay of...

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• Rona
• September 12, 2023 20:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to upgrade my account - Payment related issue

Hi Ashish,  Welcome to Box Community and glad to help!  As for your upgrade issue, we encourage you to reach out to our Sales team instead (https://www.box.com/pricing). Rest assured that a member ...

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• Rona
• September 12, 2023 19:53
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• 0 votes

1. Community
2. Support Forum
3. Can't open new files

Hi Patricia,  Welcome to Box Community and glad to help!  To address your Box query, kindly contact your internal helpdesk team. Also, if a Product Support ticket is needed, your helpdesk team will...

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• Rona
• September 12, 2023 19:49
• 0 votes

1. Community
2. Support Forum
3. My free space is incorrect

Hi Zeux,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happen...

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• Rona
• September 12, 2023 19:47
• 0 votes

1. Community
2. Support Forum
3. My own file is locked for editing

Hi there,  Welcome to Box Community and glad to help!  To address your Box query, kindly contact your internal helpdesk team. Also, if a Product Support ticket is needed, your helpdesk team will cr...

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• Rona
• September 12, 2023 19:35
• Edited
• 0 votes

1. Community
2. Support Forum
3. Files No Longer Open...unless

Hi Charles, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 12, 2023 14:35
• 0 votes

1. Community
2. Support Forum
3. Need to reset my 2fa

Hi there, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 12, 2023 14:33
• 0 votes

1. Community
2. Support Forum
3. Penelope McDonnell

Hi Penelope,  Welcome to Box Community and glad to help!  To get a closer look, can you grab a screenshot and attach it here?  We'd love to further assist!   

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• Rona
• September 11, 2023 21:55
• 0 votes

1. Community
2. Support Forum
3. Can't access shared folder

Hi Heather,  Welcome to Box Community and glad to help!  You might want to verify if the collaboration invite was sent to the same email address you're using  for your Box account. And if it's the ...

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• Rona
• September 11, 2023 21:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. Issues updating email address

Hi there,  Welcome to Box Community and glad to help!  In order to get a closer look,  could you grab a screenshot of your error and attach it here?  We'd love to further assist! 

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• Rona
• September 11, 2023 21:29
• Edited
• 0 votes