Rona

1. Community
2. Support Forum
3. Copying 10TB of data to Box

Hi Doug,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• February 19, 2025 19:54
• 0 votes

1. Community
2. Support Forum
3. SOC Reports

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 18, 2025 22:55
• 0 votes

1. Community
2. Support Forum
3. Security Consultant

Hi Ram,  Welcome to Box Community and glad to assist! To obtain a copy of your Business account's SOC2 Report, please reach out to your Account Executive.  Thanks for posting! 

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• Rona
• February 18, 2025 21:37
• 0 votes

1. Community
2. Support Forum
3. Actual Magnification vs. Box.com Preview

Hi Reo,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 18, 2025 20:47
• 0 votes

1. Community
2. Support Forum
3. Moving from Co-Admin to Admin

Hi Amit, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 18, 2025 20:45
• 0 votes

1. Community
2. Support Forum
3. Unable to create a new password.

Hi Christian, Welcome to Box Community and glad to assist! You can setup your password through password reset:  Visit https://app.box.com/reset and enter the email address associated with your Box...

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• Rona
• February 18, 2025 19:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need to reset MFA for a User

Hi Manny,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 18, 2025 19:39
• 0 votes

1. Community
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi Pat,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks...

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• Rona
• February 18, 2025 19:34
• 0 votes

1. Community
2. Support Forum
3. Full account notice on box drive

Hi Alex,  Welcome to Box Community and glad to assist!  Upon checking, you only have collaborated folders present in your Box account. And if you're receiving storage related error, please reach ou...

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• Rona
• February 18, 2025 19:31
• Edited
• 0 votes

1. Community
2. Support Forum
3. Account permanent delete

Hi Surajit,  Welcome to Box Community and glad to assist!  Deleting an Individual (Free) Account You can only delete an individual account (personal, free). You cannot cancel it. Click your accoun...

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• Rona
• February 18, 2025 19:26
• 0 votes