Rona

1. Community
2. Support Forum
3. File Download error

Hi Hamza,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email and please keep an eye out.  Thanks for posting!

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• Rona
• August 18, 2023 22:58
• 0 votes

1. Community
2. Support Forum
3. Deleted files

Hi there,  Welcome to Box Community and glad to help!  This feature is not retroactive and so we could only assist with your deleted files (off your trash) after your account upgrade.  Note: Please...

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• Rona
• August 18, 2023 22:30
• 0 votes

1. Community
2. Support Forum
3. How to change user id

Hi there,  Welcome to Box Community and glad to help!  You can follow these steps below to change your primary email address:  To add an email address: Click Add More Emails/Link Personal Email. ...

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• Rona
• August 18, 2023 22:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. Service Unavailable when Downloading zip archive

Hi Kelvin,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email and please keep an eye out.  Thanks for posting!

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• Rona
• August 18, 2023 21:21
• 0 votes

1. Community
2. Support Forum
3. BOX Notification Settings

Hi there,  Welcome to Box Community and glad to help! Upon checking, it appears that your email address is in suppression list. This typically happens when a user's email client repeatedly hard bou...

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• Rona
• August 18, 2023 21:15
• 0 votes

1. Community
2. Support Forum
3. Unable to access shared link - password strength issues

Hi Claire,  Welcome to Box Community and glad to help! Upon checking, it appears that your email address is in suppression list. This typically happens when a user's email client repeatedly hard bo...

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• Rona
• August 18, 2023 21:12
• 0 votes

1. Community
2. Support Forum
3. Old Password

Hi Shivram, Welcome to Box Community and glad to help! You can go ahead and reset your password. And as you change your password, make sure you're setting up a strong password to get an access to t...

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• Rona
• August 18, 2023 20:58
• 0 votes

1. Community
2. Support Forum
3. Recovery of yesterday's 8/16/23 file version

Hi Tia,  Welcome to Box Community and glad to help! Your access with your file's version history varies according to your Account type.  Note With the exception of customers of Box Governance, the ...

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• Rona
• August 18, 2023 20:55
• 0 votes

1. Community
2. Support Forum
3. Sort Folders by Name

Hi Carol,  Welcome to Box Community and glad to help!  First, can we confirm your current Box App version and your Operating System? We'd love to further assist! 

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• Rona
• August 18, 2023 20:49
• 0 votes

1. Community
2. Support Forum
3. Cannot edit File Request

Hi Craig,  Welcome to Box Community and glad to help!  It appears that you're already working with a member of our Product Support team to address this issue. Please keep an eye out and we'll stay ...

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• Rona
• August 18, 2023 20:47
• Edited
• 0 votes