Rona

1. Community
2. Support Forum
3. I am trying to transfer ownership of a box file and keep getting an error message

Hi Meghan,  Welcome to Box Community and glad to help!  To successfully transfer your folder ownership, please ensure that you've followed these steps:  To modify a collaborator's access as Owner: ...

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• Rona
• August 18, 2023 23:31
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box verified enterprise

Hi Dipti,  Welcome to Box Community and glad to help!  Box customers that have gone through a verification process are eligible for Box Verified Enterprise. By becoming Verified, Box customers are ...

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• Rona
• August 18, 2023 23:21
• 0 votes

1. Community
2. Support Forum
3. Enabled GCM Scope

Hi Luqmaan,  Welcome to Box Community and glad to help!  We are thrilled to share that the all new Box Developer Community site is live!  You may head over to forum.box.com to have our specialists ...

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• Rona
• August 18, 2023 23:14
• Edited
• 0 votes

1. Community
2. Support Forum
3. Failed to update the subscription, and the files were erased

Hi there,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Meanwhile, for your missing contents. ...

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• Rona
• August 18, 2023 23:07
• 0 votes

1. Community
2. Support Forum
3. File Download error

Hi Hamza,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email and please keep an eye out.  Thanks for posting!

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• Rona
• August 18, 2023 22:58
• 0 votes

1. Community
2. Support Forum
3. Deleted files

Hi there,  Welcome to Box Community and glad to help!  This feature is not retroactive and so we could only assist with your deleted files (off your trash) after your account upgrade.  Note: Please...

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• Rona
• August 18, 2023 22:30
• 0 votes

1. Community
2. Support Forum
3. How to change user id

Hi there,  Welcome to Box Community and glad to help!  You can follow these steps below to change your primary email address:  To add an email address: Click Add More Emails/Link Personal Email. ...

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• Rona
• August 18, 2023 22:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. Service Unavailable when Downloading zip archive

Hi Kelvin,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email and please keep an eye out.  Thanks for posting!

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• Rona
• August 18, 2023 21:21
• 0 votes

1. Community
2. Support Forum
3. BOX Notification Settings

Hi there,  Welcome to Box Community and glad to help! Upon checking, it appears that your email address is in suppression list. This typically happens when a user's email client repeatedly hard bou...

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• Rona
• August 18, 2023 21:15
• 0 votes

1. Community
2. Support Forum
3. Unable to access shared link - password strength issues

Hi Claire,  Welcome to Box Community and glad to help! Upon checking, it appears that your email address is in suppression list. This typically happens when a user's email client repeatedly hard bo...

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• Rona
• August 18, 2023 21:12
• 0 votes