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Recovery of yesterday's 8/16/23 file version

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Tia Willows

one of our active files used through yesterday this morning the version was only showing data through 8/7?  when I pull version history I receive an error message - Server Error - file versions cannot be retrieved.  Help please!

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  • Rona

    Hi Tia, 

    Welcome to Box Community and glad to help!

    Your access with your file's version history varies according to your Account type. 

    Note

    With the exception of customers of Box Governance, the number of file versions that Box saves is limited. The maximum number of prior file versions you can access corresponds to your Box account type:

    • Personal Free - 1 Version
    • Personal Pro - 10 Versions
    • Starter - 25 Versions
    • Business/Business Plus - 50 Versions
    • Enterprise - 100 Versions

    Customers of Box Governance have the additional option of saving an unlimited number of file versions.
    (https://support.box.com/hc/en-us/community/posts/5005068414227-Access-to-Box-Folder)

    Hope it helps! 

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