Rona

1. Community
2. Support Forum
3. Empty Trash

Hi Annette,  Welcome to Box Community and glad to help!  We've fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get this ...

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• Rona
• July 26, 2023 20:59
• 0 votes

1. Community
2. Support Forum
3. Storage showing wrong amount

Hi Heidi,  Welcome to Box Community and I'm here to assist!  We've fixed your storage count, as per your request. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in ...

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• Rona
• July 26, 2023 20:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage space reported incorrectly

Hi Kan,  Welcome to Box Community and I'm here to assist!  We've fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get thi...

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• Rona
• July 26, 2023 20:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. My box account has been removed from the Google Authenticator APP

Hi Madison,  Welcome to Box Community and glad to help! I opened a new case and a member of our team will get in touch through email. Please keep an eye out.  Thanks for posting!

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• Rona
• July 26, 2023 20:50
• 0 votes

1. Community
2. Support Forum
3. Change in IDP : Okta to Onedrive

Hi Kalidass,  Welcome to Box Community and glad to help!  I opened a new case and a member of our team will contact you shortly. Please keep an eye out.  Thanks for posting!

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• Rona
• July 26, 2023 20:48
• 0 votes

1. Community
2. Support Forum
3. macOS Sonoma Developer Beta 4

Hi Holly,  Welcome to Box Community and glad to help!  I opened a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting!

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• Rona
• July 26, 2023 20:39
• 0 votes

1. Community
2. Support Forum
3. Card payment refused want to cancel long-standing account

Hi John,  Welcome to Box Community and glad to help!  You may open a ticket or email our team at billing@box.com for your payment issues. Rest assured that someone will contact you for further assi...

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• Rona
• July 26, 2023 20:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage reporting full even after deleting significant number of files

Hi there,  Welcome to Box Community and glad to help!  We have corrected the account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this...

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• Rona
• July 26, 2023 19:08
• 0 votes

1. Community
2. Support Forum
3. Storage Usage In My Account Is Incorrect

Hi Dennis,  Welcome to Box Community and glad to help!  We have corrected the account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• July 26, 2023 19:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cancelation

Hi Mustafa,  Welcome to Box Community and I’m here to help! We have a self-serve option to end your Box subscription here according to your Account Type. Meanwhile, if you prefer to work with someo...

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• Rona
• July 26, 2023 19:02
• Edited
• 0 votes