Rona

1. Community
2. Support Forum
3. I can't create a password for my account. I signed up with google and have no password.Help

Hi Latonya, Welcome to Box Community and glad to assist! To setup a password for your Box account, please follow process to reset your password:  Visit https://app.box.com/reset and enter the emai...

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• Rona
• February 12, 2025 21:38
• 0 votes

1. Community
2. Support Forum
3. Storage

Hi Ryan, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 12, 2025 21:30
• 0 votes

1. Community
2. Support Forum
3. Add existing user

Hi Whitney,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 12, 2025 21:27
• 0 votes

1. Community
2. Support Forum
3. "Upgrade to a newer version of Box"

Hi Jeffrey,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 12, 2025 21:25
• 0 votes

1. Community
2. Support Forum
3. 10 GB Limit - Please Help!

Hi Terry,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know if you need help from the forum.  We'd love to further ass...

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• Rona
• February 12, 2025 21:23
• 0 votes

1. Community
2. Support Forum
3. Issue with Error Message that states can't reach this page

Hi Dawn,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 12, 2025 21:22
• 0 votes

1. Community
2. Support Forum
3. An error has occurred ending your trial. Please try again or contact Box at 1-877-729-4269

Hi Bradley,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Th...

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• Rona
• February 12, 2025 21:20
• 0 votes

1. Community
2. Support Forum
3. Canceling my trial account

Hi Luisa,  Welcome to Box Community and glad to assist!  It seems that you've managed to cancel your Box account. If you need assistance regarding your cancellation, please email cancel@box.com.  T...

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• Rona
• February 12, 2025 21:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need To Disable 2 - Factor Authentication on one of the users connected to my account

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 12, 2025 21:13
• 0 votes

1. Community
2. Support Forum
3. Accidentally Replaced Folder, Need to Recover the previous Folder

Hi Abbigail,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know if you need help from the forum.  We'd love to fur...

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• Rona
• February 12, 2025 20:54
• Edited
• 0 votes