Rona

1. Community
2. Support Forum
3. Unable to Access the folder created by other team member

Hi Gyanajit,  Welcome to Box Community and glad to help!  Please reach out to the owner/sender of this shared link for access.  This error typically is caused by one of 3 things: Incorrect sharin...

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• Rona
• July 24, 2023 21:51
• Edited
• 0 votes

1. Community
2. Support Forum
3. New employee

Hi Gail,  Welcome to Box Community and glad to help!  If you're on Starter and above, you can have your current Admin to setup an account for your colleague. (https://support.box.com/hc/en-us/artic...

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• Rona
• July 24, 2023 21:24
• 0 votes

1. Community
2. Support Forum
3. Previously shared wedding video files

Hi Crystal,  Welcome to Box Community!  Sorry to hear about your missing contents. However, it seems that these files are owned by the Videographer and just shared it with you as a collaborator. In...

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• Rona
• July 24, 2023 21:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. Disable shared links

Hi Barbara,  Welcome to Box Community and glad to help! Kindly disable your shared links individually by setting an expiration date and here's the steps:  To set an expiration date on a shared link...

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• Rona
• July 24, 2023 21:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. sync

Hi Mustafa,  Welcome to Box Community and glad to help!  Looks like you're having trouble syncing your Box files. And for context, can you please tell us more about this? Looking forward to hear fr...

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• Rona
• July 24, 2023 20:57
• Edited
• 0 votes

1. Community
2. Support Forum
3. can't find invited link

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• July 24, 2023 20:52
• 0 votes

1. Community
2. Support Forum
3. Box tools update does not work

Hi Nicholas,  Welcome to Box Community and glad to help!  I opened a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• July 24, 2023 20:40
• 0 votes

1. Community
2. Support Forum
3. Please remove annual charge, and charge monthly amount.

Hi Ken,  Welcome to Box Community and glad to help!  It shows that you're now working with our Billing team. Please know that they're the best team to work with in order address this query. Our tea...

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• Rona
• July 24, 2023 20:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Is there a place to see how many API calls you've made so far?

Hi John,  Welcome to Box Community and glad to help!  I opened a new case regarding your API inquiry. A member of our team will contact you through email and please keep an eye out.  Thanks for pos...

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• Rona
• July 24, 2023 20:29
• 0 votes

1. Community
2. Support Forum
3. Can't find Access Stats anymore

Hi Max,  Welcome to Box Community and glad to help!  Note:  Tracking file activity is available only on the files of Starter, Business, Business Plus, and Enterprise accounts, and only are visible ...

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• Rona
• July 24, 2023 20:24
• 0 votes