Rona

1. Community
2. Support Forum
3. Google Sheet is not opening

Hi Tahira,  Welcome to Box Community and glad to help!  Kindly try these steps to possibly fix the issue:  Try a different browser, machine and network connection.  Clear the user's browser's cach...

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• Rona
• July 19, 2023 20:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. 2 Factor Not working

Hi Natalie,  Welcome to Box Community and glad to help!  Upon checking your Multi-Factor Authentication is not enabled. At some point, did you managed to disable it from your end?  If you need furt...

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• Rona
• July 19, 2023 19:36
• 0 votes

1. Community
2. Support Forum
3. Account Access

Hi Rashad,  Welcome to Box Community and glad to help!  I  opened a new ticket and a member of our team will get in touch via email. Please keep an eye out.  Thanks for posting! 

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• Rona
• July 19, 2023 19:32
• 0 votes

1. Community
2. Support Forum
3. Storage usage in my account is incorrect

Hi Justin,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in th...

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• Rona
• July 18, 2023 23:19
• 0 votes

1. Community
2. Support Forum
3. hi My disc shows full even though it is not full

Hi Erdi,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this...

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• Rona
• July 18, 2023 23:16
• 0 votes

1. Community
2. Support Forum
3. wrong name on invoices from start till now

Hi Zohra,  Welcome to Box Community and glad to help!  To address your invoice inquiry, please contact our Billing team for assistance using billing@box.com or open a ticket via https://support.box...

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• Rona
• July 18, 2023 23:13
• 0 votes

1. Community
2. Support Forum
3. Storage Usage Or File Count In My Account Is Incorrect ANSWERED

Hi there,  Welcome to Box Community and glad to help!  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in thi...

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• Rona
• July 18, 2023 23:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. new password reset required for every log in

Hi David,  Welcome to Box Community and glad to help!  I opened a new ticket and a member of our team will get in touch through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• July 18, 2023 22:19
• 0 votes

1. Community
2. Support Forum
3. Missing files and folders

Hi Silvana,  Welcome to Box Community and glad to help!  I opened a new ticket and a member of our team will get in touch via email. Please keep an eye out.  Thanks for posting! 

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• Rona
• July 18, 2023 22:17
• 0 votes

1. Community
2. Support Forum
3. Password reset not working

Hi Chloe,  Welcome to Box Community and glad to help!  Looks like you're now working with a member of our team via email. Rest assured that we will keep in touch and please keep an eye out.  Thanks...

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• Rona
• July 18, 2023 22:14
• Edited
• 0 votes