Rona

1. Community
2. Support Forum
3. Your account needs further verification

Hi Michael,  Thanks for your update!  Changes have not been made yet as your Box tariff remains the same. For assistance, you could contact our Sales team via https://www.box.com/pricing.  Hope it ...

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• Rona
• July 11, 2023 20:39
• 0 votes

1. Community
2. Support Forum
3. Unable to send Box Invitations to External Collaborators

Hi Heesu,  Welcome to Box Community and glad to help!  We might need some more information regarding your collaboration issue. With that, I opened a new ticket and a member of our team will email y...

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• Rona
• July 11, 2023 20:34
• 0 votes

1. Community
2. Support Forum
3. Box Drive encountered an issue when trying to update

Hi Yusheng,  Welcome to Box Community and glad to help!  I opened a new ticket and a member of our team will be in touch via email. Please keep an eye out.  Thanks for posting!

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• Rona
• July 11, 2023 20:31
• 0 votes

1. Community
2. Support Forum
3. storage full

Hi Kan,  Welcome to Box Community and glad that you've joined this forum.  Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settin...

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• Rona
• July 10, 2023 23:31
• 0 votes

1. Community
2. Support Forum
3. Problem with storage

Hi there,  Welcome to Box Community and glad that you've joined this forum.  Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Sett...

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• Rona
• July 10, 2023 23:29
• 0 votes

1. Community
2. Support Forum
3. BOX singed pdf document can not use password by arcobat

Hi Kowen,  Welcome to Box Community and glad to help!  Let me create a new ticket and a member of our team will get in touch via email. Please keep an eye out.  Thanks for posting!

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• Rona
• July 10, 2023 23:11
• 0 votes

1. Community
2. Support Forum
3. Lost folder in Box

Hi Michael, Welcome to Box Community and glad to help!  Let me create a new ticket and a member of our team will be in touch. Please keep an eye out.  Thanks for posting!

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• Rona
• July 10, 2023 23:09
• 0 votes

1. Community
2. Support Forum
3. Used storage without upload any doc or photo

Hi there,  Welcome to Box Community and glad that you've joined this forum.  Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Sett...

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• Rona
• July 10, 2023 23:03
• 0 votes

1. Community
2. Support Forum
3. Cannot change my password

Hi Alana,  Welcome to Box Community and glad to help! Let me create a new ticket and a member of our team will assist. Please keep an eye out.  Thanks for posting!

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• Rona
• July 10, 2023 23:01
• 0 votes

1. Community
2. Support Forum
3. Urgent help needed to access my box link : https://ibm.ent.box.com/s/5u08vfw5az4k65bzytipuuygqrjdj6n4

Hi Shubha,  Welcome to Box Community and glad to help!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the li...

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• Rona
• July 10, 2023 22:02
• Edited
• 0 votes