Rona

1. Community
2. Support Forum
3. Change Admin

Hi Bruce,  Welcome to Box Community and glad to help!  To change your current main Admin, make sure you have access to your current main Admin's login credentials. If so, please follow these instru...

• View comment
• Rona
• July 06, 2023 22:33
• 0 votes

1. Community
2. Support Forum
3. Empty account has non zero Storage Used

Hi there,  Welcome to Box Community and glad that you've joined this forum.  Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Sett...

• View comment
• Rona
• July 06, 2023 22:29
• 0 votes

1. Community
2. Support Forum
3. Retrieval of document that 'disappeared"

Hi Monika,  Welcome to Box Community and glad to help!  Note: We removed your email address from this public forum to keep your data private and secured. And we do not encourage anyone doing so in ...

• View comment
• Rona
• July 06, 2023 22:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. My Account is empty

Hi there,  Welcome to Box Community and glad to help!  Are you able to authenticate and login to your Box account? We'd love to further assist! 

• View comment
• Rona
• July 06, 2023 22:18
• 0 votes

1. Community
2. Support Forum
3. Users are unable to sign using box

Hi Jonny,  Welcome to Box Community and glad to help!  It shows that you've managed to open a new ticket through email and a member of our team will be in touch.  Please keep an eye out.  Thanks fo...

• View comment
• Rona
• July 06, 2023 22:12
• 0 votes

1. Community
2. Support Forum
3. A network error has occurred while trying to load.

Hi there,  Welcome to Box Community and glad to help!  Let me open a new ticket and a member of our team will be in touch. Please keep an eye out.  Thanks for posting! 

• View comment
• Rona
• July 06, 2023 22:08
• 0 votes

1. Community
2. Support Forum
3. Cannot update Credit Card information

Hi there,  Welcome to Box Community and glad to help!  For assistance regarding your payment, please contact our Billing team via billing@box.com.  Hope it helps!   

• View comment
• Rona
• July 06, 2023 22:05
• 0 votes

1. Community
2. Support Forum
3. Webdav and Joplin

Hi Lee,  Welcome to Box Community and glad to help!  We've opened a new forum where our specialists could answer all your API queries. Please visit our new forum https://forum.box.com/!  We'd love ...

• View comment
• Rona
• July 06, 2023 22:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. REFUND ME ASAP!!! Please

Hi Torie,  Welcome to Box Community and glad to help!  For assistance regarding your payment, please contact our Billing team via billing@box.com.  Hope it helps! 

• View comment
• Rona
• July 06, 2023 21:55
• -1 votes

1. Community
2. Support Forum
3. payslip

Hi Santosh,  Welcome to Box Community and glad to help!  For assistance regarding your payslip, please contact our Billing team via billing@box.com.  Hope it helps! 

• View comment
• Rona
• July 06, 2023 21:54
• Edited
• 0 votes