Rona

1. Community
2. Support Forum
3. Box Account Ran Out of Space

Hi there,  Welcome to Box Community and glad that you've joined this forum.  Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Sett...

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• Rona
• July 04, 2023 14:11
• 0 votes

1. Community
2. Support Forum
3. Inaccurate storage information

Hi Howard,  Welcome to Box Community and glad that you've joined this forum.  Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Set...

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• Rona
• July 04, 2023 14:10
• 0 votes

1. Community
2. Support Forum
3. 複数ファイルの共有

Hi there,   Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Eng...

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• Rona
• July 04, 2023 14:07
• 0 votes

1. Community
2. Support Forum
3. deceitful charges

Hi Laurie,  Welcome to Box Community and glad to assist!  Thanks for bringing this to our attention and we'll help you address this promptly.  Meanwhile, to get to the right support please contact ...

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• Rona
• July 04, 2023 14:03
• 0 votes

1. Community
2. Support Forum
3. I cant access files, I keep getting this message.

Hi Jamie,    Welcome to Box Community and glad to assist!    This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created t...

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• Rona
• July 03, 2023 22:28
• Edited
• 0 votes

1. Community
2. Support Forum
3. accesse to folder

Hi Estefanía,  Welcome to Box Community and glad to help!  The shared link you're having issues with is only accessible for users who are collaborators in this folder. Please reach out to the sende...

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• Rona
• July 03, 2023 22:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box files removed and are not in trash: need to restore

Hi Robert,  Welcome to Box Community and glad to help!  When Box purges your trashed content there is still a 14-day grace period for paying customers, during which Product Support can recover your...

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• Rona
• July 03, 2023 22:02
• 0 votes

1. Community
2. Support Forum
3. Recovering deleted file due to time lag

Hi Garth,  Welcome to Box Community and glad to help!  To add context to this issue, could tell me more about your deleted contents?  We'd love to further assist! 

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• Rona
• July 03, 2023 21:55
• 0 votes

1. Community
2. Support Forum
3. Can't upgrade plan

Hi Paul,  Welcome to Box Community and glad to help!  To assist you upgrade your Box plan, please reach out to our Sales team here: https://www.box.com/pricing Thanks for posting!

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• Rona
• July 03, 2023 21:13
• 0 votes

1. Community
2. Support Forum
3. Cancel Order

Hi Joshua,  Welcome to Box Community and I’m here to help! To cancel, we have a self-serve option where you can end your Box subscription yourself and please follow the instructions here according ...

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• Rona
• July 03, 2023 20:55
• 0 votes