Rona

1. Community
2. Support Forum
3. Downloads not working

Hi there,  Welcome to  Box Community and glad to assist!  If you are encountering problems downloading files from your Box account, we recommend you try Updating your browser to the latest version...

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• Rona
• June 14, 2023 22:47
• 0 votes

1. Community
2. Support Forum
3. Link no longer active

Hi there,  Welcome to Box Community and glad to assist!  Please advise the owner/sender of the shared link to contact our Support team in order to address this issue.  Box users may reach our Suppo...

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• Rona
• June 14, 2023 22:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Error code "this workbook couldn't be opened because the file format may not be matching with the file extension"

Hi Cheyenne,  Welcome to Box Community and glad to assist!  Can you please attach a screenshot of your error to get a closer look?  We'd love to hear back from you!   

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• Rona
• June 14, 2023 22:29
• 0 votes

1. Community
2. Support Forum
3. Tenant restrictions

Hi Seyoung,  Welcome to Box Community and glad to assist!  Yes, you could definitely setup proxy for Box and in reference to that, you may visit this article: https://support.box.com/hc/en-us/artic...

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• Rona
• June 14, 2023 22:27
• 0 votes

1. Community
2. Support Forum
3. Box App collapsing

Hi Jaimie,  Welcome to Box Community and glad to assist!  In regards to your issue with Box Drive, can I confirm the following details?  Your Operating System  Your current Box Drive version Lastl...

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• Rona
• June 14, 2023 22:03
• 0 votes

1. Community
2. Support Forum
3. I can't log into box on my laptop using Word or any Office 365

Hi there,  Welcome to Box Community and glad to assist!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for posti...

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• Rona
• June 14, 2023 22:00
• 0 votes

1. Community
2. Support Forum
3. can't find video files uploaded

Hi Steven,  Welcome to Box Community and glad to assist!  How are you given the access to these files, is it through a shared link or collaboration invite?  We'd love to hear back from you! 

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• Rona
• June 14, 2023 21:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. How-to migrate from Personal Google Drive accounts to Box

Hi Joel,  Welcome to Box Community and glad to assist!  As for Personal Google Drive subscribers, please download your files to your machine so you could upload it in your Box account.  Thanks for ...

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• Rona
• June 14, 2023 21:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box for Salesforce: Federated Search

Hi Tim,  Welcome to Box Community and glad to assist!  Yes, your hunch is correct. Also allow me to add that it would have to be a supported file type:  File Content Searching: The content within...

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• Rona
• June 14, 2023 21:27
• 0 votes

1. Community
2. Support Forum
3. backup folders from BOX on OneDrive

Hi Ron,  Welcome to Box Community and glad to assist!  You will need to download your contents off of Box to move it to another source.  If your users need to do occasional downloads or back up of ...

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• Rona
• June 14, 2023 21:11
• 0 votes