Rona

1. Community
2. Support Forum
3. Storage used: 11.0 GB of 50.0 GB but there is nothing in my account

Hi Kocsis,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To ver...

• View comment
• Rona
• June 09, 2023 14:17
• 0 votes

1. Community
2. Support Forum
3. Unable to pay for upgrade

Hi Morten,  Welcome to Box Community and glad to assist!  All other billing-related inquiries can be sent to billing@box.com. A member of our team will reach out as soon as possible to assist you! ...

• View comment
• Rona
• June 09, 2023 14:14
• 0 votes

1. Community
2. Support Forum
3. to share files

Hi John,  Welcome to Box Community and I’m here to help! Note: We've removed your shared link from this public forum to keep your data private and secured.  To bulk share your shared link(s), you c...

• View comment
• Rona
• June 09, 2023 14:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Reset 2FA

Hi Nacho,  Welcome to Box Community and I'm here to help!  Due to the login issue you reported, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep ...

• View comment
• Rona
• June 09, 2023 14:00
• 0 votes

1. Community
2. Support Forum
3. Cannot upload larger files to box

Hi Rachel,  Welcome to Box Community and glad to assist!  Looks like we've already addressed this query through live chat. And if you have additional questions, please feel free to contact our Supp...

• View comment
• Rona
• June 09, 2023 00:03
• 0 votes

1. Community
2. Support Forum
3. Search function no longer showing result

Hi Irma,  Welcome to Box Community and glad to assist!  Looks like you've already opened a ticket to work with our Support team.  Note that someone will keep in touch and please keep an eye to your...

• View comment
• Rona
• June 08, 2023 23:57
• 0 votes

1. Community
2. Support Forum
3. Incorrect usage

Hi there, Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com>...

• View comment
• Rona
• June 08, 2023 23:54
• 0 votes

1. Community
2. Support Forum
3. Search function not working

Hi Rose,  Welcome to Box Community and glad to assist!  Looks like you've already opened a ticket to work with our Support team.  Note that someone will keep in touch and please keep an eye to your...

• View comment
• Rona
• June 08, 2023 23:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Shared links don't work

Hi Ruth,  Welcome to  Box Community and glad to assist!  Note: We've removed the shared link you posted in this pubic forum. This is to keep your data private and secured, hope you won't mind.  If ...

• View comment
• Rona
• June 08, 2023 23:40
• 0 votes

1. Community
2. Support Forum
3. Cannot create a new account with the email that was used before

Hi there,  Welcome to Box Community and I'm here to help!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for pos...

• View comment
• Rona
• June 08, 2023 23:33
• 0 votes