Rona

1. Community
2. Support Forum
3. I'm trying to reactivate my box account

Hi there,  Welcome to Box Community and I’m here to help! Looks like you've managed to address this concern with our support team through email.  Thanks for posting! 

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• Rona
• May 29, 2023 23:38
• 0 votes

1. Community
2. Support Forum
3. Deleted files

Hi Shivani,  Welcome to Box Community and I'm here to help!  To assist with your missing files, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep ...

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• Rona
• May 29, 2023 23:34
• 0 votes

1. Community
2. Support Forum
3. Cancel trial

Hi Roniel,  Welcome to Box Community and I’m here to help! To cancel, you can use our the self-serve option to end your Box subscription and follow the instructions here according to your account t...

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• Rona
• May 29, 2023 23:29
• 0 votes

1. Community
2. Support Forum
3. How do I get the space back free?

Hi Joanna,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.co...

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• Rona
• May 29, 2023 23:28
• 0 votes

1. Community
2. Support Forum
3. Cancel subscription

Hi there,  Welcome to Box Community and I’m here to help! To cancel, you can use our the self-serve option to end your Box subscription and follow the instructions here according to your account ty...

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• Rona
• May 29, 2023 23:25
• 0 votes

1. Community
2. Support Forum
3. Cancel free trial

Hi Steve,  Welcome to Box Community and I’m here to help! Note: We've removed your email from this post to keep your data private and secured.  To cancel, you can use our the self-serve option to e...

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• Rona
• May 29, 2023 22:20
• 0 votes

1. Community
2. Support Forum
3. I need a folder added to my profile to upload/transfer files

Hi Mike,  Welcome to Box Community and I’m here to help! You may reach out to the user who currently have access to this content and request for collaboration invite. Meanwhile, if the content is i...

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• Rona
• May 29, 2023 22:15
• 0 votes

1. Community
2. Support Forum
3. Upload capabilities not working anymore for Box project having multi company members

Hi there, Welcome to Box Community and I'm here to help!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for post...

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• Rona
• May 29, 2023 22:10
• 0 votes

1. Community
2. Support Forum
3. Need to confirm the User ID

Hi there,  Welcome to Box Community and I’m here to help! Since you're no longer part of the paid account you're referring to I'm afraid we can't disclose this information anymore. As an alternativ...

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• Rona
• May 29, 2023 22:02
• 0 votes

1. Community
2. Support Forum
3. How to create subfolder ?

Hi Bruna,  Welcome to Box Community and I’m here to help! Currently, you can only create new sub-folder(s) by selecting the "New" button located at the top right, one at a time. Hope it answers you...

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• Rona
• May 29, 2023 21:53
• 0 votes