Rona

1. Community
2. Support Forum
3. Cancellation

Hi Sandra,  Welcome to Box Community and I’m here to help! You can use the self-serve option to end your Box subscription and you may follow the instructions here according to your account type. Me...

• View comment
• Rona
• May 29, 2023 14:03
• 0 votes

1. Community
2. Support Forum
3. iPad video downloads distorted

Hi Erin,  Welcome to Box Community and I'm here to help!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for po...

• View comment
• Rona
• May 25, 2023 22:26
• 0 votes

1. Community
2. Support Forum
3. Box Drive version

Hi John,  Welcome to Box Community and I’m here to help! Our team guarantees that we're linking the most recent version of Box Drive through the installer  posted in the Web. Meanwhile, Box Drive a...

• View comment
• Rona
• May 25, 2023 22:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. Auto Download

Hi Thomas,  Welcome to Box Community and glad to assist!  Direct links is a premium feature, unavailable on free personal accounts. Hope it helps! 

• View comment
• Rona
• May 25, 2023 22:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. Pictures deleted from my file

Hi Fahad, Welcome to Box Community and I’m here to help! Note: To keep your data private and secured, we've removed your email address posted in this public forum.  When items are deleted from a co...

• View comment
• Rona
• May 25, 2023 21:58
• 0 votes

1. Community
2. Support Forum
3. Trying to log into a shared folder keeps kicking me back to my account

Hi Steven,  Welcome to Box Community and I’m here to help! To help with your login issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye...

• View comment
• Rona
• May 25, 2023 21:54
• 0 votes

1. Community
2. Support Forum
3. Domain Change

Hi Emmanuel,  Welcome to Box Community and I’m here to help! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for p...

• View comment
• Rona
• May 25, 2023 21:21
• 0 votes

1. Community
2. Support Forum
3. DNS Probe Finished NXDomain

Hi Caleb,  Welcome to Box Community and I’m here to help! You may want to have the affected users to reach out to Box Support so we could get a closer look.  Thanks for posting!

• View comment
• Rona
• May 25, 2023 21:15
• 0 votes

1. Community
2. Support Forum
3. Had a university account now its gone? Can they be recovered?

Hi Nicholas,  Welcome to Box Community and I’m here to help! We recommend contacting OSU team to verify your account status. And see if your account and its contents can be restored.  Hope it works! 

• View comment
• Rona
• May 25, 2023 21:10
• 0 votes

1. Community
2. Support Forum
3. Admin Access

Hi Brian,  Welcome to Box Community and I’m here to help! In order to change your Admin and takeover the rights to add new users. Here's what you can do.  Meanwhile, if your Admin is no longer acti...

• View comment
• Rona
• May 25, 2023 21:03
• 0 votes