Rona

1. Community
2. Support Forum
3. Getting a e-mail reset password

Hi Andrei,  Welcome to Box Community and I’m here to help! Note that we've removed the user's email address from this post to keep the user's details private and secured.  If you're having trouble ...

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• Rona
• May 23, 2023 22:14
• 0 votes

1. Community
2. Support Forum
3. Link to Shared Folder Not Working

Hi Arrison,  Welcome to Box Community and I’m here to help! Did you check if the collaboration invite was sent to the email address linked to your Box account? If so, make sure to log in to your Bo...

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• Rona
• May 23, 2023 22:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Folder wont sync to Box Drive and Box.com

Hi Sascha,  Welcome to Box Community and I’m here to help! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for pos...

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• Rona
• May 23, 2023 21:50
• 0 votes

1. Community
2. Support Forum
3. Oops! We can't seem to find the page you're looking for

Hi Tom,  Welcome to Box Community and I’m here to help! Could be that the collaboration invite has expired or the folder itself has been removed or deleted.  Please reach out to the folder owner or...

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• Rona
• May 23, 2023 21:47
• 0 votes

1. Community
2. Support Forum
3. New lawyer

Hi Rex,  Welcome to Box Community and I’m here to help! Did you setup a new Box account using the email you've used with your existing Box account? Please note that you can't have the same email ad...

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• Rona
• May 23, 2023 21:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. Running Out of Space Message

Hi Luis,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com>...

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• Rona
• May 23, 2023 19:07
• 0 votes

1. Community
2. Support Forum
3. Update Credit card

Hi Laurie,  Welcome to Box Community and I’m here to help! To help with your credit card update, please reach out to our Billing team using this link or email them directly using billing@box.com. T...

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• Rona
• May 23, 2023 19:03
• 0 votes

1. Community
2. Support Forum
3. Wrong File Number & Folder Size

Hi Alexandre,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box...

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• Rona
• May 23, 2023 19:01
• 0 votes

1. Community
2. Support Forum
3. Please run script to fix storage measurement

Hi Evan,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com>...

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• Rona
• May 23, 2023 18:57
• 0 votes

1. Community
2. Support Forum
3. Deleted Files But Account is Still "Full"

Hi there,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com...

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• Rona
• May 23, 2023 18:56
• 0 votes